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4 Ways Community Can Help Reduce Churn Rate

Posted by Sarah Robinson-Yu on Mar 20, 2019 9:00:00 AM

6 minute read

 

Reducing your customer churn rate should be a top priority if you want your company to be successful. Sometimes, however, it's difficult to put your finger on exactly why your customers chose to leave. This blog will discuss 4 ways that community can help you identify issues regarding customer satisfaction and reduce your churn rate. 

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Topics: Support

5 Reasons B2B Businesses Need Support Communities

Posted by Sarah Robinson-Yu on Mar 13, 2019 9:00:00 AM

6 minute read

Customer support is one of the most critical aspects of a B2B business, and having a support community is the best way to provide this support effectively. There are a number of reasons why B2B businesses need a support community and this article will touch on 5 of the most important reasons.

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Topics: Support

Accelerating and Scaling Customer Success in SaaS

Posted by Emilia D'Anzica on Sep 18, 2018 7:45:00 AM

5 minute read

If you are leading a Software-as-a-service, (SaaS) company, recognizing growth opportunities beyond new customer acquisition targets are critical to growth acceleration. In other words, maximizing the revenue potential and scaling your company must include metrics focused on growing your current customer relationships. Through customer success, driving product adoption and renewals are the first steps in validating your product. Building an expansion framework, with advocacy and referral networks, is the next step and the secret to true acceleration and scale. Afterall, once a deal is closed, everyday customer interactions can either open doors for your competitor to take over, or what we all aim for, introduce you to new departments and companies that can benefit from your product. 

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Topics: Support, Customer Success

[Support] 3 Benefits of Building an Integrated Community Support Platform

Posted by Charles Owen-Jackson on Jul 20, 2018 1:36:01 PM

3 minute read

Tech companies must make use of an ever-expanding arsenal of different tools to maintain competitive advantage. Peer-to-peer community support now plays an integral role in customer relationship management. To put it bluntly, they’re becoming inseparable. That’s why you need a community platform that can be integrated with your other platforms - i.e. CRM and contact software, allowing you to make better use of data to drive business results while providing a smoother experience for your staff and customers.

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Topics: Support

[Support] 5 Self-Service Support Options for Every B2B Business

Posted by Charles Owen-Jackson on Jul 13, 2018 2:26:14 PM

3 minute read

It’s no secret that today’s always-connected B2B customers like to find their own solutions in their own time, rather than making lengthy telephone calls or waiting for a technician to arrive in person to fix a problem. In fact, a study revealed that a whopping 75% of customers prefer to use self-service support portals over calling customer service.

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Topics: Support

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