3 Human Reasons Why People Join Online Community Forums

Posted by Sarah Robinson-Yu on Apr 2, 2020 9:30:00 AM

5 minute read

Have you ever wondered why people are motivated to join an online community forum— I mean, what really motivates people to join? What's appealing about being part of an online community as opposed to an offline community? Different people will have different reasons for joining; everyone's got a story. But ultimately, I've found that there are 3 underlying human reasons why online communities are appealing to so many people.

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Topics: Community

Don’t Ship Your Online Community Forum Without C.A.R.G.O!

Posted by Adrian Speyer on Apr 1, 2020 9:30:00 AM

10 minute read

One of the great things about being the Head of Community for a maker of online community software is an exposure to hundreds of communities. Another aspect of the role is also synthesizing ways to ensure success for new customers who launch a new community.

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Topics: Community

4 Tips to Successfully Manage Your Remote Team

Posted by Sarah Robinson-Yu on Mar 31, 2020 8:30:00 AM

6 minute read

With most organizations implementing a mandatory work-from-home policy to comply with the global effort to reduce physical distancing, many managers are finding it difficult to adapt to a new way of management. Previously, managers could easily walk to their employees' desks, ask about their current workload and offer any assistance while monitoring the progress towards deliverables. Now, managers are finding themselves either in the dark as to what their team is up to, or they're feeling like they're micromanaging to the extreme. 

But let's get one thing straight: you will never be able to manage a remote team the same way that you did it in an office. That being said, you need to let go of all the habits that you've built up over the years and get ready to adopt a new way of thinking.

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Topics: News

How to Deliver Support When Call Centers are Shutting Down

Posted by Mel Attia on Mar 30, 2020 9:30:00 AM

5 minute read

We are living in unprecedented times, with one third of the world population on lock down because of the novel coronavirus, COVID-19. The Financial Post talks about India’s outsourcing industry buckling, with call centers scrambling to set up employees to work from home. And even as I write this, the effects are also being felt in North America, with over half of the US states in complete lockdown, as well as several Canadian provinces.

The support call center is under fire.

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Topics: Community, Support

How Companies are Handling COVID-19 in Their Communities

Posted by Adrian Speyer on Mar 27, 2020 9:45:00 AM

5 minute read

During times of unprecedented crisis many are at a loss in terms of how to respond. I was looking at some research from a PWC study, which noted before COVID-19, that 69% of leaders had faced a crisis situation in the last 5 years. Also pre-COVID-19, only 54% of companies had developed a crisis plan. What does this data tell us then? 

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Topics: Community, News

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