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Community Triage: The Future of the Community Centric Customer Journey

You might hear the word triage and think of meeting an ER nurse who evaluates you and assesses the best course of action for your health. Now, I’m reassigning the word to correspond with community. Community triage is “placing community at the beginning of any customer journey for the most effective ‘treatment’ by your organization”. 3314

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Adrian Speyer

What is Community?

4 min

Community

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