Sneaky headline alert: I don’t think customer support is a waste of time. I just think there are plenty of businesses out there who are spending way more time on it than they should.
A few weeks ago, I wrote a post on ticket deflection. To briefly recap that post, ticket deflection is a means or method companies use to cut down on person to person support time. This practice not only saves businesses time and money but drastically benefits customers as well. Continue reading →