[Gaming] How Community Management Helps Solo Devs

Posted by Chris G. on Dec 8, 2017 9:28:23 AM

3 minute read

Working alone is a double-edged sword. On one hand, you have complete creative freedom and report to nobody but yourself. On the other, you must handle all creative and technical work, marketing, outreach and manage the business itself.

While the sheer volume of work alone can be overwhelming, the sense of responsibility and feeling overextended can be emotionally and physically exhausting for many creators. This is especially true during slow development periods.

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Topics: Gaming

Company Merger? Here’s How to Maintain Stellar Customer Support

Posted by Bradley Chalupski on Dec 7, 2017 11:12:06 AM

3 minute read

You can forgive customer support teams if they’re weary of mergers and acquisitions. After all, consolidations rarely go as smoothly as planned. But while other departments are off handling the inevitable issues internally and at their own pace, customer support has no such luxury. CS representatives and management alike are kept up at night wondering how to iron out all the organizational wrinkles caused by the consolidation without impacting customer experience.

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Topics: Support

[Gaming] Bridging the Divide: How to Convert PC Users to Console

Posted by Chris G. on Dec 6, 2017 10:11:17 AM

3 minute read

There has always been a divide between console and PC gamers, one which goes beyond the controller versus keyboard debate.

Each platform has its own distinct atmosphere and market despite sharing a similar player demographic. This issue alone points to a significant challenge for marketers and community managers: how do you acquire PC users for console-driven content?

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Topics: Gaming

Should Your Company Provide Self-Service Support? Here's How To Find Out.

Posted by Bradley Chalupski on Dec 5, 2017 11:17:08 AM

4 minute read

You can’t go anywhere in customer support circles today without hearing about self-service support. To hear it from the experts, this vanguard of the digital revolution promises to increase efficiency, reduce stress and frustration, and have a huge financial impact on customers and businesses alike.

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Topics: Support

Should Customer Support Teams Use Emoji?

Posted by Bradley Chalupski on Dec 4, 2017 11:11:48 AM

3 minute read

Customer support specialists are always looking for ways to create a more personalized experience for their customers. And while making an emotional connection with a customer has been shown to result in higher satisfaction rates, finding the right approach is a challenge.

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Topics: Support

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