Getting back on track when your community grows stale
Halloween is almost upon us. This is the time of year for eating candy and enjoying the festivities. However, if your online community is a ghost town, you may not feel like celebrating much this season. Continue reading →
To be a good community manager, you must also be a problem solver, a conversation starter, and an organizational whiz. The ability to pick up on subtle differences in communication can mean the difference between your brand being in on the joke and being the butt of it. Continue reading →
Split second decision-making is a part of community management. You must be ready to put out metaphorical fires, spark conversations, and fuel your brand’s overall goals.
While it’s wise to have a proactive plan, you should also have a keen sense of what not to do in your community’s forum. Let’s focus on three of the major don’ts of community management. Continue reading →
MacGyver is a beloved fictional character from American television with the knack for solving unconventional problems using his ever-present Swiss Army knife and duct tape. The name has been ubiquitously linked with creating on-the-fly solutions to complex or seemingly impossible obstacles. Continue reading →