5 Ways Your Creative Team Can Help You Score Major Community Wins

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Community Managers play an integral role in cross-functional work whether they’re at a scrappy startup or well-oiled corporate machine. Keeping a pulse on customer or user happiness and relaying information to all the right parties at the office is all in a day’s work, and oftentimes duties call for working with different departments to ensure that initiatives, enhancements and new features surprise and delight the people intended to enjoy them. Continue reading

Don’t build your startup before you build your community

 

company before communityWhen you’re launching a new startup, it can be both terrifying and thrilling. Like many founders, as soon as you get your big idea out in the world, two voices will pop in your head: it can work and will succeed! And the other voice will whisper words of discouragement asking you whether you really want to get yourself into trouble when you could be doing something else more “meaningful.” Continue reading

Our New Vanilla Documentation Center Refresh

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We’ve refreshed our technical, help and training documentation. Here’s a quick recap of what we have done. http://docs.vanillaforums.com/

As Vanilla evolves and grows, so does the need for better ways to help our customers get more out of their online community forum. We’re also in the process of adding a mountain of new content to this site, which is scheduled to take place over the next 4 months.

We’ve segmented the documentation for our two core audiences:

  • End-user help and training – this section focuses on the perspective of members, moderators, and administrators in their day-to-day use of Vanilla. Here you’ll find lots of step-by-step tutorials, in-depth feature documentation, helpful blogs, and tips on how to get the most out of your community.
    http://docs.vanillaforums.com/help/
  • Open source technical documentation – This is for developers using our Open Source product and that have a functional understanding of PHP, HTML, CSS and Javascript and that are hosting their own community. It can be found here: http://docs.vanillaforums.com/developer/

The section devoted to API documentation for our commercial version (hosted Vanilla Forums) can be found here. http://docs.vanillaforums.com/api/

If you have any questions, don’t hesitate to contact our technical team and we’d be glad to help you!

 

Measuring the value of a community manager

2Trying to define the ROI of community management can be a bit of a problem. And trying to convince the C-suite on hiring a full-time community manager can be like pulling teeth without Novocaine.

The reason it’s hard to convince upper management of the value of community management is because doing a cost benefits analysis on intangibles such as brand loyalty and relationships is sometimes difficult to do. To see the ROI on a community manager, your company would most likely want to see the sales revenue that you bring in plus the costs savings are greater than the expenses that you incur. Continue reading

Shutting Down Bad Behaviour in Community Forums

3So you have built your community and things are running smoothly. Your target audience is engaged and interacting with you and other members through lively and relevant posts and comments. Things are running so well that you do not always need to facilitate the conversations because your community is keeping the conversation interesting and relevant. Continue reading