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5 Types of People in Online Gaming Communities

Posted by Charles Owen-Jackson on Jun 12, 2019 9:00:00 AM

3 minute read

All online gaming communities share several things in common. Most notably, they’re virtual hangouts where people go to share interests and get more enjoyment out of the games they love.

Nonetheless, there’s often a disconnect between developers and their target audiences. This is often the case with some AAA studios that are accused of profiteering and failing to listen to their players.

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Topics: Gaming

KPIs, Analytics and Data: The Right Tools for the Job

Posted by Adrian Speyer on Jun 11, 2019 8:00:00 AM

11 minute read

While most Community Professionals may think that coming up with what KPIs should be measured is a difficult task, I’ve actually seen more failure in how the KPI measurement is executed and how the data is reported.

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Topics: Community

KPIs, Analytics and Data: Making Sense of the Numbers

Posted by Adrian Speyer on Jun 6, 2019 11:00:00 AM

8 minute read

When a community fails, more often than not, it’s because there’s no perceived value to the company. Your boss may one day ask you “what’s the value that this community brings to the organization—why do we even have a community?” Unfortunately, if you aren’t prepared and don’t have quantifiable results that clearly reflect the value of your community, you may soon end up forced to close the community or worse, without a job.

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Topics: Community

How to Diagnose and Treat Your Online Community

Posted by Kenny S. on Jun 5, 2019 8:00:00 AM

9 minute read

How’s your community doing these days? Would you describe it as healthy? What would it even mean to attach the word “health” to an online community?

In today’s post, I want to help you define what it would look like for your community to be one marked by health and wholeness. Then we’ll explore some key areas of community health and learn how to treat any problems you may find.

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Topics: Community, News

What is an Online Community?

Posted by Sarah Robinson-Yu on Jun 4, 2019 9:00:00 AM

8 minute read

The idea of an online community has garnered a fair amount of attention over the past few years, especially since providing top-notch customer experience (CX) has become a priority for many organizations. In fact, increasing customer engagement through improved CX is one of the top business priorities of 2019, and an online community is one of the most effective ways to do this.

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Topics: Community

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