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5 Benefits of a B2B Customer Self Service Portal

Posted by Sarah Robinson-Yu on Apr 10, 2019 9:00:00 AM

6 minute read

Providing your customers with a customer self-service portal is hugely beneficial in the B2B world and empowers your customers by giving them the tools to help themselves. As such, providing a customer self service portal as a part of your customer service strategy is crucial to success.

This blog will discuss 5 benefits of a B2B customer self service portal, and why it's more important than ever to solidify this as a key element of your customer service strategy. 

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Topics: Support

5 Habits of Good Customer Service Teams

Posted by Sarah Robinson-Yu on Apr 3, 2019 9:00:00 AM

5 minute read

Good customer service teams all have one thing in common - their habits. In the world of customer service, there are very clear rules about what you should and shouldn't do, however it's still hard to find good customer service these days. This blog will go over 5 winning habits of good customer service teams.

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Topics: Support

5 Must Have B2B Support Community Features

Posted by Sarah Robinson-Yu on Mar 27, 2019 9:00:00 AM

7 minute read

The purpose of a B2B support community is to not only provide your customers with quick solutions, but to also use the crowd-based support to reduce costs. There are however, a number of features needed to support these goals. This blog will discuss 5 of these must have features.

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Topics: Support

4 Ways Community Can Help Reduce Churn Rate

Posted by Sarah Robinson-Yu on Mar 20, 2019 9:00:00 AM

6 minute read

 

Reducing your customer churn rate should be a top priority if you want your company to be successful. Sometimes, however, it's difficult to put your finger on exactly why your customers chose to leave. This blog will discuss 4 ways that community can help you identify issues regarding customer satisfaction and reduce your churn rate. 

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Topics: Support

5 Reasons B2B Businesses Need Support Communities

Posted by Sarah Robinson-Yu on Mar 13, 2019 9:00:00 AM

6 minute read

Customer support is one of the most critical aspects of a B2B business, and having a support community is the best way to provide this support effectively. There are a number of reasons why B2B businesses need a support community and this article will touch on 5 of the most important reasons.

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Topics: Support

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