The Customer Success Manager’s Guide to Storytelling

Posted by Kenny S. on Oct 2, 2017 9:26:14 AM

8 minute read

Customer success managers: the biggest favor you can do your company is to keep your marketing folks stocked with a never-ending supply of customer success stories.

Why, you ask?

Read More

Topics: Community, Marketing, Support, News

Use a Proper Ideation Process to Inspire Continuous Innovation

Posted by Bradley Chalupski on Sep 29, 2017 8:00:07 AM

3 minute read

Innovation is one of the most critical targets for any business, and it’s also one of the hardest. Why? Because unfortunately, many organizations attempt to ideate by simply throwing money and talent at product improvement, without a solid process in place.

Read More

Topics: Community, News

Inspire Internal Collaboration Through Community

Posted by Bradley Chalupski on Sep 28, 2017 8:00:45 AM

3 minute read

Internal collaboration is key to any organization’s success. However, the larger an organization becomes, the more difficult it is to organize effectively. Adding to the challenge, today’s international workplace demands that teams work in complicated, high-pressure situations that span across time, space and even cultures — without losing any of the efficiency needed to get the job done right.

Read More

Topics: Community, News

Vanilla and Hootsuite Integration

Posted by Vanilla Staff on Sep 27, 2017 8:00:57 AM

1 minute read

Create streams in Hootsuite to monitor activity in your Vanilla community.

Monitoring your customer interactions gets more difficult as more social channels pop up and gain popularity. Hootsuite makes managing social easier by bringing all your social feeds into one place.

Read More

Topics: Product, News

Putting Customer Success Managers Where They Belong

Posted by Kenny S. on Sep 26, 2017 8:00:48 AM

4 minute read

In my last few posts, I've spent lots of time on customer success (CS)—arguing about why businesses should spend their resources on dedicated CS staff and how to drive advocacy.

Today, I want to look at where to deploy your resources.

Read More

Topics: Support, News

Blog Newsletter - Stay Updated!

Search this blog

Recent Posts

Transforming Digital
Contact us