Back in May 2017, we let you know about our new API. Last week we released a preview our new API to all customers.
There’s no doubt that regulation is often the bane of a Fintech company’s existence.
The barrage of federal regulations coming out of a decentralized and fractured US regulatory system is enough to keep CEOs up at night — and that’s before you get to the state and local level. What’s more, companies that do manage to meet all regulatory requirements then have uncertain liability risks for things such as data breaches and functionality issues with their products to look forward to. And that’s just the top of the iceberg.
Customer success management means many things to many people. Its practitioners defy traditional distinctions and workloads within an organization.
The more you listen to customers, the better prepared you’ll be to help them succeed.
Duh. That’s almost too obvious to be helpful.
You don’t need to be convinced that listening to customers yields success. Nor do you need another post to tell you why you need to ‘talk to your customers’ more.
Customer success managers: the biggest favor you can do your company is to keep your marketing folks stocked with a never-ending supply of customer success stories.
Why, you ask?