In any community, email is an essential tool to communicate with your members. Sometimes it may get overlooked as a feature but there are some important aspects regarding email and email settings that are important to take note of.
Outgoing Email Setting
Before you launch your community, you will want to review your outgoing email settings. By default, the outgoing email is the same email used for your Vanilla Forums account. It will also become the email address that all new users will see when they receive emails from your community, including any notifications they have subscribed to.
If the email used is not something you want public, you should change it before you launch your community. To modify the email address displayed, you can make an update in your Vanilla Forums dashboard. You will find the settings page under the menu item "Outgoing Email". Once on that page, you will be presented with the following screen.
Update it to an email address that you are comfortable letting users receive emails from. Also, make sure to give it a meaningful name so users know it's from your community.
What are notifications? What do I need to know?
Email notifications are options, you and your community members can use to control how they are notified. While some users prefer to be notified by our growl pop-ups, some may prefer to be notified by email. To see or modify these settings, you and your community members can access their individual "notification preferences" on their profile page. The following is an example of what this pages looks like.
If you are an Admin, please note that category notifications on your preference page is on by default for you only. Your mods and regular members will not have this option. If they want information for a specific category, members can subscribe to any category with RSS, by adding "/feed.rss" at the end of any category url. Example url:
http://yourforum.vanillaforums.com/categories/announcements/ will become: http://yourforum.vanillaforums.com/categories/announcements/feed.rss
How do we ensure good deliverability?
Email is sent via a 3rd party transactional email service that employs a full time postmaster and ensures that their sending IP addresses are always in good standing with ISPs. If notifications are not getting through your corporate email server, add "include:sendgrid.net" to the domain SPF record.
As you can see, having your email settings right before you launch is crucial so you don't have any surprises. It's also an important aspect to grow and communicate with, and between your community members. We wish you speedy delivery!