Vanilla Forums
Community Blog

For Pros Just Like You

What's new!

5 KPIs For Your Knowledge Base

All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on. Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended.

Neglecting to collect and measure KPIs from you community can lead to the decay of useful information and an inability to provide your customers with an adequate level of customer self service.

Read More
Sarah Robinson-Yu

Victoria Burt

Victoria is the Product Marketing Manager at Vanilla Forums. Having held roles in Product Marketing and Product Management at tech companies over the last 10 years, Victoria lives and breathes bringing SaaS products & features to market

Recent Posts

Vanilla Product Update: Spring 2022

6 min


🚀Just Launched🚀: Unlock Customer Insights with Vanilla + Salesforce

4 min


🚀Just Launched🚀: Surface External Search Results in Vanilla with Federated Search

3 min


🚀Just Launched🚀: Vanilla & Productboard Integration

4 min


Bundle Up for Vanilla’s Winter 2022 Product Update

4 min


Vanilla 2021 Feature Roundup: A Year in Review

11 min


The Vanilla Fall 2021 Release: What's New?

13 min

Product News

🚀 Ready to Launch: A Brand New Analytics Experience

4 min


Hot off the Press: Vanilla’s Summer 2021 Release

5 min



Subscribe to the Community Corner Newsletter and get expert insight and analysis on how to get the most out of your online community every Friday.

Customer Experience Update