Do you have a customer success strategy? Are you working from a plan that outlines how you’ll help your customers achieve their goals at each step of their journey? And is that plan really about their goals, or is it about your goals?
Recently, Emilia D’Anzica, CX Expert, Strategic Management Consultant and Founder at Customer Growth Advisors, shared with us the strategies she uses for scaling customer success. Part of her webinar focused on strategy frameworks that you can employ to create a great customer success strategy.