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5 KPIs For Your Knowledge Base

All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on. Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended.

Neglecting to collect and measure KPIs from you community can lead to the decay of useful information and an inability to provide your customers with an adequate level of customer self service.

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Sarah Robinson-Yu

Mark John Hiemstra

Mark John Hiemstra is a writer and marketer loves being a member of communities, and enjoys writing about how they work, and how they are a part of our lives. A writer by day and a reader by night, he is loathe to discuss himself in the third person, but can be persuaded to do so from time to time.

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