David Dumas

Recent Posts

[Community] Keeping Your Online Community Safe

Posted by David Dumas on May 18, 2017 8:15:30 AM

7 minute read

People join online communities for a number of reasons. Whether they’re looking to interact with a brand, proclaim support for a political or social cause, or connect with individuals who share a common hobby. Part of a community manager's (CM) job is to ensure that the forum is a safe and enjoyable place for members to interact.

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Topics: Community

5 Keys to Crowdsource Your Innovation Process

Posted by David Dumas on Apr 26, 2017 8:00:52 AM

4 minute read

I’m willing to bet that if I told you I had a way to predict the next big thing your customers want before your competition does, you’d sign a blank check for that ability. Because you know innovation is just that important. Whether it’s the next hottest video game, or a new snack item, companies stand to make - or lose - millions when trying to find their next innovative idea.

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Topics: Support, News

Why Great Product Feedback Depends on Passionate Customers

Posted by David Dumas on Apr 11, 2017 8:00:10 AM

3 minute read

Businesses will often wonder about what the benefits are of a community forum built around their brand/product. Typically, businesses don’t outright “sell” their wares through their online forum, so the question becomes:What’s in it for us? How will this benefit our bottom line?”

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Topics: Support

[Community] Community Engagement: Using Gamification as a Rewards Strategy

Posted by David Dumas on Mar 21, 2017 8:00:00 AM

3 minute read

Everyone likes to have their loyalty rewarded. While there are many ways to reward loyalty, some are simply more effective than others. At work would you rather get a firm handshake for your hard work? Or would you want something that gives recognition of your hard work?

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Topics: Community

Can Online Communities Promote a Transparent Government?

Posted by David Dumas on Nov 8, 2016 9:17:44 AM

3 minute read

When we think of online communities we think of many things. We think of brands connecting with their fans, social movements gathering support, or those with shared interests coming together.

One thing we don’t often think of are government entities interacting with their citizens.

But maybe we should?

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Topics: Community, News

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