Carrie Melissa Jones

Carrie Melissa Jones is a community leader, entrepreneur, and community management consultant who has been involved with online community leadership since the early 2000s. As the founder of Gather Community Consulting, she consults with brands to build and optimize communities around the world.
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Recent Posts

How to Create Collaborative Community Mission & Vision Statements

Posted by Carrie Melissa Jones on Jan 22, 2020 10:00:00 AM

8 minute read

The key components of your community’s foundation are its vision and mission. Those sound simple enough, right? You’ve likely seen vision and mission statements plastered to the walls of offices, in libraries and museums, and even on the entrances to shopping malls.

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Topics: Community

How and When to Acknowledge Your Community Members' Contributions

Posted by Carrie Melissa Jones on Jan 8, 2020 10:00:00 AM

6 minute read

How would you feel if you’d been a member for a community for years, but then started to suddenly feel disconnected from that community? In countless communities, it’s the most senior members who often feel the least sense of community.

So the question that community managers should be asking is, why is that?

Do you have a specific strategy for acknowledging your community members? If not, it may be time to think about how you want to demonstrate your gratitude.

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Topics: Community

5 Can't-Miss Books for Community Managers to Read in 2020

Posted by Carrie Melissa Jones on Jan 7, 2020 8:00:00 AM

3 minute read

If you love to read new books to inspire your community work, then 2019 was an incredible year. So many new books arrived that talk about community and community-building work. To help you gear up for some fun and productive 2020 reading, I put together my top 5 recommended books for community managers this year. These also make great gifts for your team or colleagues! Enjoy!

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Topics: Community, News

What Does it Mean that 60% of Fortune 50 Companies Invest in Community?

Posted by Carrie Melissa Jones on Dec 9, 2019 11:00:00 AM

5 minute read

Over the last two years, I’ve been tracking community investments of the top 50 companies out of the Fortune Global 500. Fortune Global companies are the largest companies in the world, ranked each year by Fortune magazine. Fortune creates the list by ranking public and private companies that report annual revenue figures to their government each year for the corresponding fiscal year. 

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3 Communication Theories for Online Community Builders

Posted by Carrie Melissa Jones on Oct 29, 2019 8:00:00 AM

7 minute read

The work of online community building may be an art, but it can still benefit from a foundation in science. There are theoretical foundations for our work, especially among research of interpersonal (one-to-one) and group communication. 

Let me clarify that theories are just that: theories. They are not hard rules, or facts. They are not necessarily true in all circumstances. However, theories give us a lens through which we can view a phenomenon in our community, explain it, and design communities more thoughtfully. Knowing a handful of group and interpersonal communication theories will help you to create more member-centric online spaces.

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Topics: Community

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