Migrating your Community: How Vanilla Makes it Easier

4 minute read

October 19, 2022

Migrating your Community: How Vanilla Makes it Easier

Moving might be one of the more stressful aspects of life. I’ve moved from one city to another, I’ve moved within the same city, and I’ve moved countries. Let me tell you, every single move was as stressful as the last. 

But each move was worth it.  

It’s fair to assume that moving your community from one software to another is just as stressful a thought as the physical aspect of moving homes but again, you know that if you’re considering a move, it’s going to be worth it! 

Community managers will know the anxiety that comes with migrating their communities to a new software provider. Knowing that your members, your content, your programs, your data, and your information are safe, and sound is so important. 

But migrating your community doesn’t have to be difficult or stressful. 

At Higher Logic Vanilla, our migration team is highly experienced and capable. They don’t expect you to do anything on your own. 

Our process includes: a test migration; ample time for testing and orientation; communications best practices; and a final migration with minimal downtime that is scheduled based on your traffic patterns. 

We know how to migrate communities big and small, old and newer, and how to ensure that everyone involved feels supported and reassured.  

We’ve done this countless times and each migration is as successful, as smooth, and as stress-free as the last! 

Don’t take my word for it though, check out these amazing customer migration stories:  

 

F-Secure 

F-Secure was paying top dollar for a stagnant community, whose vendor had halted community development, updates and features to work on their other product lines. 

The team at F-Secure was worried about moving a community with nine years’ worth of data, but it went without a hitch and was completed in a few short weeks. 

Now that their community is powered by Higher Logic Vanilla, they are not only continuing to deflect a huge number of support calls but they’re also savings thousands of dollars.  

On the Vanilla platform, F-Secure is only paying for what it needs; to the point that they’re now in a position where their community savings are fully paying for the platform itself.  

As Anna Blomstedt, Senior Manager, Self-Service & Digital CX, put it, “The amount of money that we make from the community pays for much more than just the platform; by measuring revenue contribution alone we are able to pay off the platform.” 

The best part, however, is that Anna and her team are now working with a vendor that still works hard to ensure it remains the most innovative and updated platform on the market. As Anna adds, “When [Vanilla] comes out with new features, which is something that happens quite frequently, you aren’t asking us to pay for it,” exclaims Anna, “it’s really a big deal for us!” 

Read the full F-Secure story here! 

 

Team Viewer 

In 2016 TeamViewer had implemented a community but found, after a time, that their provider simply wasn’t a great match. 

They needed to find a community platform that could meet their needs and help them offer their customers better support. 

When they met Vanilla, they knew they had found the right platform, but transitioning 400k users, tones of content, images was still a daunting task.  

It needn’t have been because in just one day, TeamViewer was up and running and the migration was totally smooth. 

“We were down for less than a day. With other providers we would have expected to go dark for anywhere from 3 to 5 days but with Vanilla, they migrated us so quickly. We had nothing to worry about,” Esther Heide, Program Manager Community and Social Media Support, told us.  

The move to Vanilla was not only better on the operations side, but as a support community, TeamViewer were seeing better numbers and results than they had imagined; time to answer has dropped by 75%, and the time for an answer to be accepted? It’s an astonishing 96% faster. 

Read more about TeamViewer’s experience migrating to Vanilla here! 

 

Rapid Miner 

RapidMiner’s first community was hosted on an extremely restrictive platform. They couldn’t customize anything, they were paying too much, and to add insult to injury, the support was awful. 

Their community was over 10 years old and had over 40,000 posts. Switching providers was going to be an extensive task, but they knew it needed to happen.  

The team did their research and were ready to make the move to Vanilla.  

As Scott Genzer, Senior Community Manager pointed out, “we were amazed how well Vanilla was able to grab our data, move it into its own ecosystem and get us up and running in a matter of weeks. We had budgeted months for the migration process; Vanilla had us a sandbox ready to go in a matter of weeks, and we were up live not long after that.” 

Results were immediate in every measurable category, including an 80% decrease in time to solution, 73% decrease in average time to first response and 90% decrease in platform costs. 

Find out more about the Rapid Miner migration here! 

 

Moving is no easy feat and ensuring that you’re moving to the right place is even harder to be sure about. 

If you’re considering migrating your community to a new provider, make sure you talk to our incredible team about how we can make it as easy and as stress-free as possible. 

Want to do your own research before you speak with us? Check out our extensive migration guide here – it’s free for your use! 

If you do choose to make the move, know that the juice is worth the squeeze – and even better things await you! 

Reach out to find out how Higher Logic Vanilla can help you!

Community Migration

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Nuala Cronin

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