Vanilla is at the core of your community strategy but your audience engages with your brand across multiple channels, whether that be social networks, virtual events or instant messaging apps. Commsor allows you to increase the total value of your community data by connecting Vanilla to the rest of your community ecosystem. Commsor gives you a 360° view of member participation, regardless of which channel your members choose to engage within.

Our new integration connects Commsor to your Vanilla community to pull all your member profile details and engagement data such as posts, comments, reactions and more! From there, detailed analytics will tell you how your members engage across all your channels such as Twitter, Facebook, Slack and Zoom events. You can compare and contrast data, identify advocates across all channels, and come up with new ideas to leverage your community within your business.

This integration is great for Community Managers using both Vanilla and Commsor that want a more holistic view of their community. Ultimately, this will help you to understand the total ROI that community has on your business and enable you to communicate it in terms of impact across your organization. 

Stay tuned for more Vanilla & Commsor announcements and if you’d like to learn more about our integration with Commsor, or other integrations available, check out our partner page.