What's new!
5 KPIs For Your Knowledge Base
All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on. Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended.
Neglecting to collect and measure KPIs from you community can lead to the decay of useful information and an inability to provide your customers with an adequate level of customer self service.

Sarah Robinson-Yu
June 23, 2022
1Password Created Better Products and Relationships with their Community
June 13, 2022
17 min
Vanilla Helped Bring Spitfire’s Customer-Centric Strategy to Life
February 10, 2022
11 min
How an Online Community Forum Helps Your SEO
January 6, 2022
6 min
Anatomy of a Webpage: 8 Tips to Boost SEO & Conversion Rates
April 20, 2021
7 min
What is SEO? How Can It Be Used to Increase Brand Visibility?
February 23, 2021
9 min
SEO Fundamentals of Hosted Online Community Forums
February 16, 2021
6 min
Common Website Status Code Errors That Impact Your SEO
January 14, 2021
6 min