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How Acer Reduced Costs and Increased Their Community ROI by 500% using Vanilla Forums

Posted by Adrian Speyer on Jun 5, 2018 11:35:23 AM

6 minute read

 

Acer is one of the largest PC makers in the world. Its products include desktop and laptop PCs, tablets, servers, storage devices, displays, peripherals and more. One of Acer's top product lines is its gaming PCs and accessories, marketed under the Predator and Nitro brands.

We had a chance to talk with Brad Bliven, Senior Program Manager of Global Digital Services at Acer. Bliven was instrumental in getting the Acer community off the ground back in 2012. Since then, it's become a crucial channel for their service organization.

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Topics: Marketing, Product

[Product] Scaling and Securing Vanilla with Cloudflare

Posted by Mel Attia on May 4, 2018 8:00:00 AM

2 minute read

 

As part of our ongoing commitment to delivering best-in-class online community solutions, we’re proud to announce our partnership with Cloudflare.

Cloudflare is one of the world’s largest content delivery and security service providers, powering more than 10 trillion requests per month, which is nearly 10 percent of all Internet requests for more than 2.5 billion people worldwide. Internet properties protected by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with each new site added.

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Topics: Product

[Community] Answers to Common Questions About GDPR & Community Forums

Posted by Luc Vezina on May 2, 2018 8:16:00 AM

7 minute read

With the GDPR (General Data Protection Regulation) taking effect in only a few days, many community managers have been trying to understand how to comply with the new European privacy regulation.  If you run a customer community forum, you might have some outstanding questions about GDPR.

Please note that we are not lawyers and these are new laws that have not yet been interpreted by the courts, so some of the rules remain a bit ambiguous.  You should consult with your corporate legal department about data privacy questions.

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Topics: Community, Product

[Community] How We Grew Engagement In Our Internal Community by 1,000%

Posted by Adrian Speyer on May 1, 2018 8:03:18 AM

4 minute read

 

Recently we have seen some amazing engagement results with our own internal community. We thought it would be interesting to share how we made it happen and how you can do the same for your company.

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Topics: Community, Product

[Product] New Vanilla Feature - Category Following

Posted by Adrian Speyer on Apr 18, 2018 8:18:00 AM

2 minute read

Recently we released version 2.6 of our platform. Not only were there a few improvements and fixes that were included, but also a cool little feature we call Category Following, of which I shall go in more detail in this blog post.

What is Category Following?

When online communities grow, you begin to have numerous categories or a category can become so distinct, it becomes a community of its own. How can we solve this? This is where Category Following can become helpful.  Here are just some of the benefits:

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Topics: Product

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