10 Newsletters That Community Professionals Need to Read

Posted by Sarah Robinson-Yu on Jun 16, 2020 8:30:00 AM

7 minute read

As a community manager, being in-the-know is important. Whether it's knowing about relevant issues that affect your community, contentious issues in society that may be discussed in your community, or simply new ways of strategically managing, engaging and building your community—community managers should always strive to get the most up-to-date information possible.

While we provide our customers with a monthly newsletter that showcases new and updated Vanilla community features, highlights sections of our Success Community and outlines our newest and upcoming content, there's so many other great community newsletters out there! If you love reading and staying in-the-know, you're in luck; this blog is intended to highlight some of our community newsletter top picks!

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Topics: Community, News

New Vanilla Theming, 2020

Posted by Todd Burry on Apr 20, 2020 8:30:00 AM

3 minute read

Theming has always been important at Vanilla and has always been at the core of our product offerings. Creating adaptable and flexible software that can be easily customized to match our customers’ brand is something that we’ve done from the start. This is something that we will always work to improve and perfect so that our customers can continue to deliver their members the best experience possible. With that being said, I'd like to introduce you to the new theming system that we launched on April 13, 2020.

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Topics: Product, News

It's Now or Never—Shifting Your Support Strategy Online

Posted by Mel Attia on Apr 14, 2020 8:30:00 AM

7 minute read

With the current pandemic, millions of people are losing their income while still needing to find a way to pay for housing, utilities and provide for their families. Expenses are being scrutinized, particularly any recurring subscriptions and nonnecessities such as telecommunications, cable and internet, to find savings. This puts service providers in a difficult position: they are faced with either losing their customers to cheaper competitors, resulting in a 100% loss of revenue from those subscribers, or getting them to downgrade their plan and losing out on high profit margin addons.

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Topics: Support, News

4 Tips to Successfully Manage Your Remote Team

Posted by Sarah Robinson-Yu on Mar 31, 2020 8:30:00 AM

6 minute read

With most organizations implementing a mandatory work-from-home policy to comply with the global effort to reduce physical distancing, many managers are finding it difficult to adapt to a new way of management. Previously, managers could easily walk to their employees' desks, ask about their current workload and offer any assistance while monitoring the progress towards deliverables. Now, managers are finding themselves either in the dark as to what their team is up to, or they're feeling like they're micromanaging to the extreme. 

But let's get one thing straight: you will never be able to manage a remote team the same way that you did it in an office. That being said, you need to let go of all the habits that you've built up over the years and get ready to adopt a new way of thinking.

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Topics: News

How Companies are Handling COVID-19 in Their Communities

Posted by Adrian Speyer on Mar 27, 2020 9:45:00 AM

5 minute read

During times of unprecedented crisis many are at a loss in terms of how to respond. I was looking at some research from a PWC study, which noted before COVID-19, that 69% of leaders had faced a crisis situation in the last 5 years. Also pre-COVID-19, only 54% of companies had developed a crisis plan. What does this data tell us then? 

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Topics: Community, News

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