3 Questions to Help You Carve out a Role for Customer Success

Posted by Kenny S. on Oct 24, 2017 8:28:38 AM

3 minute read

When it comes to dividing up your company’s customer-facing labor, it’s hard to know where to deploy the folks in customer success. Should you treat them as glorified account managers and lump them in with the sales team? Or, should you see them as sales-ified support representatives and shuffle them in with the customer service staff?

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Topics: Support, News

API V2 Preview Release

Posted by Luc Vezina on Oct 13, 2017 8:00:50 AM

1 minute read

Back in May 2017, we let you know about our new API. Last week we released a preview our new API to all customers.

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Topics: Product, News

When Fintech Regulation Creates Opportunities, Instead of Destroying Them

Posted by Bradley Chalupski on Oct 5, 2017 8:00:41 AM

3 minute read

There’s no doubt that regulation is often the bane of a Fintech company’s existence.

The barrage of federal regulations coming out of a decentralized and fractured US regulatory system is enough to keep CEOs up at night — and that’s before you get to the state and local level. What’s more, companies that do manage to meet all regulatory requirements then have uncertain liability risks for things such as data breaches and functionality issues with their products to look forward to. And that’s just the top of the iceberg.

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Topics: Community, News

Investing in Customer Success: A Brief Guide to Compensation for Customer Success Management Professionals

Posted by Kenny S. on Oct 4, 2017 8:00:48 AM

6 minute read

Customer success management means many things to many people. Its practitioners defy traditional distinctions and workloads within an organization.

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Topics: Support, News

5 Tricks to Sharpen Your Community Listening Skills and Guarantee Customer Success

Posted by Kenny S. on Oct 3, 2017 8:00:23 AM

7 minute read

The more you listen to customers, the better prepared you’ll be to help them succeed.

Duh. That’s almost too obvious to be helpful.

You don’t need to be convinced that listening to customers yields success. Nor do you need another post to tell you why you need to ‘talk to your customers’ more.

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Topics: Community, News

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