What's new!
5 KPIs For Your Knowledge Base
All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on. Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended.
Neglecting to collect and measure KPIs from you community can lead to the decay of useful information and an inability to provide your customers with an adequate level of customer self service.

Sarah Robinson-Yu
June 23, 2022
3 Examples of Excellent Customer Self-Service Portals
January 27, 2021
5 min
10 Digital Support Solutions to Transform Your Customer Journey
January 26, 2021
9 min
Embracing Customer Feedback In Your Community Forum
September 29, 2020
8 min
Customer Service vs Customer Success: What's the Difference?
September 24, 2020
9 min
15 Customer Self-Service and Experience Stats To Know (2020)
September 1, 2020
2 min
Support Customers Faster, Better and Cheaper with Community
July 29, 2020
5 min