5 Benefits of a B2B Customer Self Service Portal

Posted by Sarah Robinson-Yu on Jun 30, 2020 9:00:00 AM

6 minute read

Providing your customers with a customer self service portal is hugely beneficial in the B2B world and empowers your customers by giving them the tools to help themselves. As such, providing a customer self service portal as a part of your customer service strategy is crucial to success.

This blog will discuss 5 benefits of a B2B customer self service portal, and why it's more important than ever to solidify this as a key element of your customer service strategy. 

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Topics: Support, Customer Service

7 Best Tips for Great Customer Service

Posted by Sarah Robinson-Yu on Feb 26, 2020 11:00:00 AM

9 minute read

Great customer service is crucial for your business to succeed. The days of being successful while not investing in excellent customer service are long gone. Here are the 7 best tips for great customer service that you’ll ever need to know.

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Topics: Customer Service

Customer Service vs Customer Success: What's the Difference?

Posted by Sarah Robinson-Yu on Aug 6, 2019 8:00:00 AM

9 minute read

While it’s not uncommon to hear the terms “customer success,” and “customer service,” used interchangeably, one should be cautious of doing so. Yes, these terms are related and connected in various ways. They both involve helping customers, troubleshooting issues and providing valuable information, however using these terms as synonyms would be a mistake. 

This blog aims to dispel the differences between these two terms and make it abundantly clear what each of these mean.

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Topics: Community, Customer Success, Customer Service

Embracing Customer Feedback In Your Community Forum

Posted by Luc Vezina on Mar 26, 2019 8:00:00 AM

9 minute read

Customer feedback plays a crucial role in any successful organization. As a result, it’s important to embrace customer feedback rather than to fear it. This blog will discuss why customer feedback is so important and why an online community forum is the best way to get it.

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Topics: Customer Service

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