10 Newsletters That Community Professionals Need to Read

Posted by Sarah Robinson-Yu on Jun 16, 2020 8:30:00 AM

7 minute read

As a community manager, being in-the-know is important. Whether it's knowing about relevant issues that affect your community, contentious issues in society that may be discussed in your community, or simply new ways of strategically managing, engaging and building your community—community managers should always strive to get the most up-to-date information possible.

While we provide our customers with a monthly newsletter that showcases new and updated Vanilla community features, highlights sections of our Success Community and outlines our newest and upcoming content, there's so many other great community newsletters out there! If you love reading and staying in-the-know, you're in luck; this blog is intended to highlight some of our community newsletter top picks!

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Topics: Community, News

How To Create Community Member Personas

Posted by Carrie Melissa Jones on Jun 11, 2020 9:00:00 AM

5 minute read

You may think that creating fancy strategy documents and perfectly-designed personas is a waste of time. I’m here to tell you: you’re probably right. The truth is, the way that most organizations create community member personas is a complete waste of time. They are based on stereotypes, generalizations, or social media posts. As such, they can actually deepen community engagement problems and cause harm.

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Topics: Community

3 Benefits of a Soft Community Launch

Posted by Sarah Robinson-Yu on Jun 10, 2020 8:00:00 AM

3 minute read

Most great things require testing, practice and iteration before they're perfected. A star athlete, for example, wouldn't just jump into it without careful and tedious practice. Similarly, a software or product launch usually goes through a number of tests, beta versions, and is adjusted for maximum results before it is actually released to the public.

It takes a lot of work before you can reach the state of perfection; your online community forum is no different.

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Topics: Community

10 Quick Tips to Create Great Post in an Online Community

Posted by Luc Vezina on Jun 5, 2020 9:00:00 AM

3 minute read

There’s a rule of thumb that 1% of the members of an online community create new posts, 10% make comments and the rest only consume.

If you are one of the few creators, thank you. Your content is what makes the internet such an interesting place. When you do post a new discussion, here are 10 quick tips on how to make it a great one.

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Topics: Community, Marketing

The Whys and Hows of Community Guidelines

Posted by Sarah Robinson-Yu on Jun 3, 2020 9:00:00 AM

4 minute read

The first thing that most members are encouraged to do when they join a new community is to check out their community guidelines. Most community managers and/ or moderators will point new members in this direction so that they get a feel for the community before they dive in.

This is because community guidelines are essentially the template for how your community acts and behaves—these will (or, rather, should) tell your members what type of conduct is acceptable and what isn't. Ensuring that your community guidelines are clear well-written should be a high priority for any community manager.

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Topics: Community, Marketing

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