The Customer Success Manager’s Guide to Storytelling

Posted by Kenny S. on Oct 2, 2017 9:26:14 AM

8 minute read

Customer success managers: the biggest favor you can do your company is to keep your marketing folks stocked with a never-ending supply of customer success stories.

Why, you ask?

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Topics: Community, Marketing, Support, News

Use a Proper Ideation Process to Inspire Continuous Innovation

Posted by Bradley Chalupski on Sep 29, 2017 8:00:07 AM

3 minute read

Innovation is one of the most critical targets for any business, and it’s also one of the hardest. Why? Because unfortunately, many organizations attempt to ideate by simply throwing money and talent at product improvement, without a solid process in place.

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Topics: Community, News

Inspire Internal Collaboration Through Community

Posted by Bradley Chalupski on Sep 28, 2017 8:00:45 AM

3 minute read

Internal collaboration is key to any organization’s success. However, the larger an organization becomes, the more difficult it is to organize effectively. Adding to the challenge, today’s international workplace demands that teams work in complicated, high-pressure situations that span across time, space and even cultures — without losing any of the efficiency needed to get the job done right.

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Topics: Community, News

How Should Community Managers Handle Potentially Offensive Content?

Posted by Bradley Chalupski on Sep 15, 2017 8:00:25 AM

3 minute read

Effective community managers are constantly trying to strike the right balance between allowing members to express themselves freely and the need to adhere to community standards of conduct.

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Topics: Community, News

How to Interpret Community Churn

Posted by Bradley Chalupski on Sep 13, 2017 8:00:24 AM

3 minute read

Trying to understand churn and the impact that it has on a business is one of the most important yet complicated issues companies face. Churn can be calculated in a myriad of ways, and for that reason can be difficult to measure or interpret properly.

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Topics: Community, News, Gaming

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