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How To Choose The Best Community Moderators

Posted by Sarah Robinson-Yu on Apr 17, 2019 9:00:00 AM

4 minute read

Moderation is a tricky business. Why?

Well, firstly because doing it well requires excellent judgment and social intuition.

Second, being a moderator seems to be wildly appealing to people who lack either of those traits.

Disagree? Pick a bad forum anywhere on the internet and somewhere along the line you’re likely to find moderators who are either apathetic, incompetent, bullies or all of the above.

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Topics: Community

7 Examples of Compelling Community Welcome Emails

Posted by Jessica Malnik on Apr 16, 2019 8:00:00 AM

5 minute read

You spend a ton of time brainstorming a great angle, recruiting your early members to join and seeding the community with helpful content and conversations.

Your community is steadily growing. Members are referring their friends, and even strangers are hearing about it. That’s great until you realize that all of these new members don’t know the story and mission behind your community.

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Topics: Community

Building A Community Super Fan Program That Rocks

Posted by Jake McKee on Apr 11, 2019 11:00:00 AM

11 minute read

What would compel any rational person to spend their free time answering tech support questions for free?

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Topics: Community

KPI Community Basics: Part 1

Posted by Carrie Melissa Jones on Apr 2, 2019 8:00:00 AM

5 minute read

 

How long can you run a brand community without clear organizational goals? A few years? One year? Chances are, even less. Without meaningful goals, it is nearly impossible to get support from the larger organization. And if you’ve ever run a community without these goals, you know how frustrating - and potentially demoralizing - it can be to build community in an environment that questions your work’s value.

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Topics: Community

3 Steps to Design a Community Engagement Plan

Posted by Sarah Robinson-Yu on Mar 12, 2019 9:29:56 AM

11 minute read

One thing that most communities struggle with is getting members to stay, participate and continue to be engaged in your community. This article will discuss the 3 steps involved to design a community engagement and participation plan that fits the unique needs of your members.

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Topics: Community, Customer Success

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