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[Community] Community Manager Time Management: Maximize Results in the Time That You Have

Posted by Darren Gough on Aug 21, 2018 8:00:00 AM

8 minute read

Community Management is still a relatively new profession, one that’s evolving month-after-month, year-after-year. More often than not, Community Managers learn their trade while either launching or growing their community within the corporate vision.

It’s not uncommon for a Community Manager to start their career as someone picked up from another department (often HR or Marketing) as a part-time hire or as someone given extra responsibility in parallel with their main role. And their purpose is often to prove the value of community.

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Topics: Community

[Guest Post] Community Commitment Curves: What They Are & How to Use Them

Posted by Carrie Jones on Aug 9, 2018 8:40:31 AM

7 minute read

“How do you keep community members engaged?” Though this is one of the most common community questions, the answer is always frustrating and unsatisfactory: “It depends.”

There may not be one singular approach to engaging all communities, but there is a framework to structure engagement for your specific community.

It’s called the Community Commitment Curve.

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Topics: Community

[Community] How to Identify Your Most Valuable Community Members

Posted by Charles Owen-Jackson on Aug 8, 2018 9:53:02 AM

3 minute read

Many tech companies now have their own online communities for providing support to their customers as well as a place for them to hang out and share their ideas and feedback. These communities are valuable marketing assets that foster engagement and build customer loyalty.  At the same time, they also help your brand inspire the rise of advocates who will happily spread the good word about your company.

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Topics: Community

[Community] The Trouble With Great Expectations - Start Small for Lasting Communities

Posted by Darren Gough on Aug 6, 2018 10:38:08 AM

3 minute read

Launching a new community is an exciting yet nervous time. You have done the hard work and have a wonderfully customized platform that is primed for your target audience to join. Senior stakeholders have great expectations of what the community can provide in potential ROI.

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Topics: Community

[Community] 3 Ways of Communicating Value of a Forum to Your Company

Posted by Alok Chowdhury on Aug 3, 2018 5:16:00 AM

3 minute read

Business leaders aren’t just accountable for determining the processes that add real value to an organization; they must also communicate that value to their internal and external stakeholders. There are only a few people in your company, or among your partners, who care about things like the ROI of your community; most people are more interested in your ability to demonstrate its value as a tool to improve business performance.

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Topics: Community

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