Create streams in Hootsuite to monitor activity in your Vanilla community.
Monitoring your customer interactions gets more difficult as more social channels pop up and gain popularity. Hootsuite makes managing social easier by bringing all your social feeds into one place.
Vanilla’s new integration lets you create streams in the Hootsuite Dashboard that display discussions happening in your Vanilla community. You can create a single stream that displays recent discussions or you can create multiple streams based on a category or keywords.
This integration marries the leading social media management application with Vanilla’s best of breed branded community forum product. Community and customer service teams now have a complete solution for social customer engagement and streamlined workflows. This integrated solution also presents a better alternative than overpriced suites.
- View Vanilla posts in the Hootsuite Dashboard
- Create multiple Vanilla streams in Hootsuite
- Assign a discussion or comment to another Hootsuite user
- Reply to a discussion from Hootsuite
- Quick and easy installation
For more information, check out Vanilla Forums in the Hootsuite App Directory. For the complete installation guide, click here. If you’d like to know more about this app, please contact your account executive or customer success manager.