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Is Your Community a "Swipe Right" Type Forum?

Posted by Sarah Robinson-Yu on Feb 14, 2019 5:52:10 AM

8 minute read


Love is in the air! ...Well, actually, no, I lied.

It’s in the first impressions.

First impressions are everything, and people love to be judgy - about everything! Perhaps that’s why there are 57 million Tinder users worldwide, with a whopping 1.6 billion swipes a day. That’s 1.6 billion judgement calls per day on only one dating app based on appearances alone!

If that’s not brutal, I don’t know what is.

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Topics: Community, Customer Success

The New Role of Community Managers

Posted by Sarah Robinson-Yu on Feb 12, 2019 9:47:27 AM

8 minute read


For many organizations looking to navigate the uncharted waters of building a community as part of their digital strategy, a Community Manager, and their responsibilities, is often a foreign concept. As a result, the role of Community Manager can be ambiguous and have responsibilities that are, at best, loosely defined by the organization.

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Topics: Community

The Google Plus Shut Down: How to Tackle Your Google Community Migration

Posted by Sarah Robinson-Yu on Feb 7, 2019 11:07:04 AM

9 minute read

To say that Google had a rough year is a bit of an understatement - presumably, all of you are here reading this blog because Google+ is pulling the plug on your community and you need a solution. Well, I should say, a rather quick solution. The cleaners and garbage bags are ready and waiting for April 2, when Google will begin deleting all Google+ accounts and their content.

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Topics: Community, News, Migration

Control Your Platform & Your Community Destiny

Posted by Sarah Robinson-Yu on Feb 5, 2019 9:52:36 AM

10 minute read

Brands want to connect with their customers in some form or other - that’s a given. What’s not always a given, however, is how to do it, and where. When it comes to creating a community, the question becomes “should you engage your customers through a branded community, or is using social media sufficient?”

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Topics: Community

How to Create Collaborative Community Mission & Vision Statements

Posted by Carrie Melissa Jones on Jan 31, 2019 7:49:31 AM

7 minute read

The key components of your community’s foundation are its vision and mission. Those sound simple enough, right? You’ve likely seen vision and mission statements plastered to the walls of offices, in libraries and museums, and even on the entrances to shopping malls.

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Topics: Community

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