[Gaming] Highlights from PAX East 2017


With attendance in the tens of thousands, PAX East was truly a sight to behold. Held from March 10th to the12th in the massive Boston Convention and Exhibition Center, the event was a 3-day gaming bonanza featuring video and tabletop games by everybody from AAA studios to one-man teams. No matter your gaming niche, there was something for everyone.

And like any industry event, PAX reflected changes in the gaming market and shed light on player priorities. Many of the themes this year offered interesting insights that reinforced existing trends and gave us a strong indicator of what the future looks like from the gamer standpoint. Continue reading

How to Tell if Your Online Customer Service is Actually Working

In recent posts, I’ve shared why I think 2017 will be a big year for online customer service and how you can use that trend to your benefit in growing your online community. Today, I want to help those businesses who have already begun to see the value of online customer support.

How do you measure customer service success? Continue reading

[Product Post] The 4 Vanilla Discussion Types

What you need to know about Vanilla’s different discussion types

The main function of a good user interface in a forum is to provide members with an intuitive solution between the user’s intention and our platform. Unlike many of the options for online forums that exist today, Vanilla is designed to be very flexible and customizable, as per the site owner’s needs, while also being clean, simple and cross-platform. Continue reading

User Generated Content in Online Communities

One of the most commonly asked questions regarding online communities is “How do I keep my community members engaged?” Of course, a community that struggles to produce content can hardly be considered a community at all.

In the early days of your community, it will be important to populate your forum with content. Ultimately, the goal of any successful community is for the members to take over and start creating their own. Continue reading