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What is an Online Community?

Posted by Sarah Robinson-Yu on Jun 4, 2019 9:00:00 AM

8 minute read

The idea of an online community has garnered a fair amount of attention over the past few years, especially since providing top-notch customer experience (CX) has become a priority for many organizations. In fact, increasing customer engagement through improved CX is one of the top business priorities of 2019, and an online community is one of the most effective ways to do this.

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Topics: Community

You're Being Watched: The Financial Impacts of Neglecting CX

Posted by Luc Vezina on May 30, 2019 11:00:00 AM

6 minute read

Too often, organizations fall into the trap of viewing business value with a money-in, money-out mentality, and as a result, end up putting customer experience on the backburner. This is a big mistake. Every action or inaction has a consequence even if you can’t actually see the pretty penny attached to it, and the fans of your brand are watching your every move.

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Topics: Community, Customer Success

4 Tips for Creating a Vibrant Online Community

Posted by Sarah Robinson-Yu on May 29, 2019 9:00:00 AM

7 minute read

You've got your community, great! But now what? How can you transform this space into a vibrant, awesome place where people actually want to go?

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Topics: Community, Marketing

How to Encourage Developer Community Collaboration from Day One

Posted by Sarah-Jane Morris on May 28, 2019 8:00:00 AM

4 minute read

In this fourth and final post in our series about encouraging developer community collaboration, we’ll take a look at how some established and newer developer communities including Slack, Shopify, Atlassian and Stoplight fostered collaboration from the earliest stages of their developer community.

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Topics: Community, Developer Relations

6 Tools to Strengthen Your Community Work

Posted by Carrie Melissa Jones on May 23, 2019 11:00:00 AM

7 minute read

You’re used to multitasking and moving a mile a minute every day at work. As a community manager, you’ll never find a shortage of work to do. But that doesn’t mean that you should spend the bulk of your time on tasks like data entry or other work that isn’t directly related to connecting your community. Instead, you can use tools that help you work faster and make the tedious tasks of measurement, reporting, and planning easier. Then you can get back to the fun stuff.

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Topics: Community

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