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5 Benefits of a B2B Customer Self Service Portal

Posted by Sarah Robinson-Yu on Apr 10, 2019 9:00:00 AM

6 minute read

Providing your customers with a customer self-service portal is hugely beneficial in the B2B world and empowers your customers by giving them the tools to help themselves. As such, providing a customer self service portal as a part of your customer service strategy is crucial to success.

This blog will discuss 5 benefits of a B2B customer self service portal, and why it's more important than ever to solidify this as a key element of your customer service strategy. 

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Topics: Support

How Collaboration Can Strengthen Your Developer Community

Posted by Sarah-Jane Morris on Apr 9, 2019 8:00:00 AM

6 minute read

 

Strong communities consist of supportive members that seek to help, uplift, and see their fellow community members succeed not only as individuals, but also for the collective health of the community.

Sounds pretty great, right? It is!

But what does this kind of community strength look like when it comes to developer and platform communities? Don’t developers just want to build?

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Topics: Developer Relations

What Is Ideation? How Can It Help My Business?

Posted by Sarah Robinson-Yu on Apr 4, 2019 11:00:00 AM

9 minute read

Ideation is defined as the process involved in generating ideas, including gathering information on ideas and collecting thoughts about those ideas. Ideation is used to make improvements to existing products or services, in addition to generating new ideas and concepts for future developments.

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5 Habits of Good Customer Service Teams

Posted by Sarah Robinson-Yu on Apr 3, 2019 9:00:00 AM

5 minute read

Good customer service teams all have one thing in common - their habits. In the world of customer service, there are very clear rules about what you should and shouldn't do, however it's still hard to find good customer service these days. This blog will go over 5 winning habits of good customer service teams.

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Topics: Support

KPI Community Basics: Part 1

Posted by Carrie Melissa Jones on Apr 2, 2019 8:00:00 AM

5 minute read

 

How long can you run a brand community without clear organizational goals? A few years? One year? Chances are, even less. Without meaningful goals, it is nearly impossible to get support from the larger organization. And if you’ve ever run a community without these goals, you know how frustrating - and potentially demoralizing - it can be to build community in an environment that questions your work’s value.

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Topics: Community

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