The idea of an online community has garnered a fair amount of attention over the past few years, especially since providing top-notch customer experience (CX) has become a priority for many organizations. In fact, increasing customer engagement through improved CX is one of the top business priorities of 2019, and an online community is one of the most effective ways to do this.
Too often, organizations fall into the trap of viewing business value with a money-in, money-out mentality, and as a result, end up putting customer experience on the backburner. This is a big mistake. Every action or inaction has a consequence even if you can’t actually see the pretty penny attached to it, and the fans of your brand are watching your every move.
You've got your community, great! But now what? How can you transform this space into a vibrant, awesome place where people actually want to go?
In this fourth and final post in our series about encouraging developer community collaboration, we’ll take a look at how some established and newer developer communities including Slack, Shopify, Atlassian and Stoplight fostered collaboration from the earliest stages of their developer community.
You’re used to multitasking and moving a mile a minute every day at work. As a community manager, you’ll never find a shortage of work to do. But that doesn’t mean that you should spend the bulk of your time on tasks like data entry or other work that isn’t directly related to connecting your community. Instead, you can use tools that help you work faster and make the tedious tasks of measurement, reporting, and planning easier. Then you can get back to the fun stuff.