Vanilla Forums
Community Blog

For Pros Just Like You

What's new!

Community Triage: The Future of the Community Centric Customer Journey

You might hear the word triage and think of meeting an ER nurse who evaluates you and assesses the best course of action for your health. Now, I’m reassigning the word to correspond with community. Community triage is “placing community at the beginning of any customer journey for the most effective ‘treatment’ by your organization”. 3314

Read More
Adrian Speyer

Lurkers

2 min

Community

Big Donations

< 1 min

News

Read Write Web Interview

< 1 min

News

Forums vs The Real-Time Web

2 min

News

Have an Article for Vanilla's Blog?

Send us an email to [email protected] with your topic idea and we'll circle back with our publishing guidelines.

subscribe-1
Subscribe to the Community Corner Newsletter and get expert insight and analysis on how to get the most out of your online community every Friday.

    Request a Demo

    Schedule a product demo now.

    Contact Us