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8 Real Tips To Become A Better Writer

Posted by Sarah Robinson-Yu on Mar 19, 2019 8:00:00 AM

12 minute read

If you’re wondering how to become a better writer, and are looking for tips that can help you do this beyond the cliché “practice makes perfect,” or “read everyday,” *cue the eye roll* then look no further. This blog will provide you with 8 real and practical tips that will help you improve your writing skills today.

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7 Best Tips for Great Customer Service

Posted by Sarah Robinson-Yu on Mar 14, 2019 11:00:00 AM

9 minute read

Great customer service is crucial for your business to succeed. The days of being successful while not investing in excellent customer service are long gone. Here are the 7 best tips for great customer service that you’ll ever need to know.

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Topics: Customer Service

5 Reasons B2B Businesses Need Support Communities

Posted by Sarah Robinson-Yu on Mar 13, 2019 9:00:00 AM

6 minute read

Customer support is one of the most critical aspects of a B2B business, and having a support community is the best way to provide this support effectively. There are a number of reasons why B2B businesses need a support community and this article will touch on 5 of the most important reasons.

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Topics: Support

3 Steps to Design a Community Engagement Plan

Posted by Sarah Robinson-Yu on Mar 12, 2019 9:29:56 AM

11 minute read

One thing that most communities struggle with is getting members to stay, participate and continue to be engaged in your community. This article will discuss the 3 steps involved to design a community engagement and participation plan that fits the unique needs of your members.

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Topics: Community, Customer Success

The Chinese Cybersecurity Law: The Impacts on Multinational Organizations Operating Communities in China

Posted by Luc Vezina on Mar 7, 2019 10:17:32 AM

5 minute read

In 2017, China introduced a new law that regulates the governance of data for companies operating in China: the Cybersecurity Law (CSL). This article aims to provide you with a brief overview of common questions regarding the CSL in relation to community forums operating in China for Chinese nationals.

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Topics: Community, News

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