Holiday Recap 2016 – The Best Resources to Help You Provide Better Customer Support
This is great for the community manager, customer support operations director and those who are involved in maintaining positive relations with their customers when it comes to product-related support.
https://blog.vanillaforums.com/community/effective-customer-support-channels/#more-9420
https://blog.vanillaforums.com/community/customer-service-week-2016-why-its-time-to-abandon-the-customer-support-ticket/
https://blog.vanillaforums.com/community/can-self-service-support-improve-customer-satisfaction/
https://blog.vanillaforums.com/community/social-selling-supporting-your-b2b-sales-team-with-an-online-community/#more-10050