This is great for the community manager, customer support operations director and those who are involved in maintaining positive relations with their customers when it comes to product-related support.

https://blog.vanillaforums.com/community/effective-customer-support-channels/#more-9420

https://blog.vanillaforums.com/community/customer-service-week-2016-why-its-time-to-abandon-the-customer-support-ticket/

https://blog.vanillaforums.com/community/can-self-service-support-improve-customer-satisfaction/

https://blog.vanillaforums.com/community/social-selling-supporting-your-b2b-sales-team-with-an-online-community/#more-10050