The first step is to have the Github Add-on enabled in your Vanilla Forums account, and to follow the steps in our integration guide. Once enabled, here is how it works:

To create an Issue, authorized users select ‘GitHub – Create Issue’ from the gear icon drop down in any comment or discussion:

Name and email will be pre-populated. Other required fields will need to be filled out

The Issue will be created in GitHub and an information panel will be displayed (to staff only) under the post.

And the issues will also be displayed on Github:

Please note: The integration works best when using the markdown editor. Also, our GitHub integration uses oAuth, so that means your Github passwords are not stored in Vanilla at any time.

Is it available now?

This plugin is available now to all customers subscribed to the Corporate, Enterprise or VIP plan. If you do not see the plugin, please contact your account manager for more information.

Vanilla Forums offers a cloud based solution that can help complete your customer support solution. Try Vanilla Forums Cloud Solution free for 30-days.