Vanilla Forums
Community Blog

For Pros Just Like You

Who doesn't need a little customer support from your community software vendor now and then?

4 minute read

January 19, 2021

Good support that connects people with questions to people with answers is at the heart of what we do. Our clients that see the best ROI on their community investment are often seeing some instant reduction in their support costs, as the number of customers needing one-to-one support is greatly reduced. Those customers who receive a quick answer to their problem simply get more value out of your product, often reporting higher satisfaction/NPS scores. 

We know what a difference great support can make in the success of your customers. That’s why we make sure that excellent customer support is a key part of our business, and our service to our partners. I could write a lengthy post about our support philosophy, our mix of channels, or our (admittedly quite good) response times, but what better way to showcase this than with client reviews?

So, if you’re thinking about a new community software platform, and you are concerned about the support you’ll get along the way, read on and see what people have to say about us. If you'd like to see our first-class support for yourself, don't be afraid to schedule a demo with us!

Best-in-class Quality of Support and Customer Service

Capterra Reviews

John M - Digital Project Manager (Software, 51-1000 Employees)

"My CSM is always very reactive and helped me carefully plan a "way-to-success" community roadmap to attain my business objectives. She always collects the feedback that I have and pushes it to the Vanilla Product team. It is very nice to feel that our use of Vanilla's platform impacts the actual product vision."

Screen Shot 2021-01-19 at 1.36.56 PM


Eva K - Product Manager (Software, 51-200 Employees)

"The sales process was awesome. My CSM is awesome. Support is very impressive. I really love Vanilla as a company. They're tuned in and know the secret to their success is mine. It's evident in every interaction I've had with them."

Screen Shot 2021-01-19 at 1.17.21 PM


Verified Reviewer (Customer Electronics), 201-500 Employees)

"Support is the best in the business and cannot be beat. Anytime we need something Vanilla is there to help us out and take on any task we ask of them."

Screen Shot 2021-01-19 at 1.17.21 PM
G2 Reviews

Jeff G - VP of Product (Mid Market)

"The support is fantastic"

Screen Shot 2021-01-19 at 1.11.51 PM


Katherine - Community Manager (Small Business)

"Great Customer Support team - The team respond fairly promptly and give reassuring advice and information that you can use.

Dedicated Account Manager - The Account Managers are prompt in responding and have great attitudes. They are great people to work with, and they return result for resolving issues and answering questions."


Trevor B - Director of Product Marketing (Mid Market)

"Vanilla team is very responsive"

We can migrate your online community forum in our sleep

Literally. Except that we'll be quite hands on the time that we're awake. We've migrated hundreds of customers from all the other major software providers and we'd be happy to do yours to. You can see what this process would look like for you by checking out our migration guide, or else scheduling a chat with one of our team today.

New call-to-action


Mike Ellis

Written by Mike Ellis

Mike is works in the marketing team at Vanilla Forums and loves nothing more than understanding Vanilla's users and customers.


Subscribe to the Community Corner Newsletter and get expert insight and analysis on how to get the most out of your online community every Friday.

Customer Experience Update