Here at Vanilla, we work hard to pair robust functionality with intuitive design. Why? Because our customers need simple ways to meet their complex needs.
Still, customers come to us with questions—not so much about how to use the software—but how to make the most of it. They’re ready to take their communities to the next level, and they see Vanilla as the catalyst for making that happen.
Does that sound familiar?
Today, we’re pleased to announce our first-ever training course: The Vanilla Certification Program.
In this course, you’ll learn how to use our software to become a rock-star community manager. After successfully completing the program, we’re confident Vanilla will become the #1 weapon in your community management arsenal.
We’ve specifically tailored the course content for whoever handles community management in your organization. It consists of three core components:
- Online video lectures designed to let you study at your own pace
- A live session with one of Vanilla’s seasoned product experts
- A comprehensive exam to prove you know your stuff
Here’s the course in sequence:
Module 1 – In this video lecture, we’ll give you a comprehensive introduction to Vanilla’s software. You’ll also learn how your customers interact with the forums.
Module 2 – In the second lecture, you’ll learn how to properly set up your community on Vanilla. Our instructor will share with you the best practices you need to build a solid foundation.
Module 3 – This third video lecture will show you important features for forum moderation and will teach you essential techniques for effectively managing discussions.
Module 4 – The fourth and final video lecture will acquaint you with Vanilla’s various administrative features so that you can confidently tweak your forum for optimal community interaction.
Module 5 – In this live web session, you’ll learn from one of our product experts about the philosophical, theoretical, and mindset issues that go into community management as well as how best to measure success. They’ll also get you ready for the final exam.
Final Exam – No, you’re not back in college. The final exam is designed to test what you’ve learned and help you identify areas for improvement. Trust us; you’ll do just fine.
Upon successful completion of the course, you’ll receive an official certificate documenting your proficiency in Vanilla. Print it out, put it on your wall, or take it to your boss and demand a raise. Whatever you do with it, you’ll have our official imprimatur as a certified Vanilla pro.
The cost of certification is $200 per person. Contact your Customer Success Manager for more information.