What makes a good customer success manager (CSM)?
We could answer that question—in part—with the sort of things we’d find on a resume: proper education, prior experience, technical expertise and so on. Continue reading →
There’s no doubt that regulation is often the bane of a Fintech company’s existence.
The barrage of federal regulations coming out of a decentralized and fractured US regulatory system is enough to keep CEOs up at night — and that’s before you get to the state and local level. What’s more, companies that do manage to meet all regulatory requirements then have uncertain liability risks for things such as data breaches and functionality issues with their products to look forward to. And that’s just the top of the iceberg. Continue reading →
The more you listen to customers, the better prepared you’ll be to help them succeed.
Duh. That’s almost too obvious to be helpful.