Category Archives: Community Building

5 Things You’re Doing to Alienate Your Community Members

Everybody has a set of painfully annoying quirks they don’t immediately recognize.

Just ask my wife. She’ll tell you all about mine.

As a community manager, you’re no different. There are aspects of your leadership and communication style that will inevitably rub some people the wrong way. So it helps to know where those blind spots are, so you can manage them. Continue reading

User Generated Content in Online Communities

One of the most commonly asked questions regarding online communities is “How do I keep my community members engaged?” Of course, a community that struggles to produce content can hardly be considered a community at all.

In the early days of your community, it will be important to populate your forum with content. Ultimately, the goal of any successful community is for the members to take over and start creating their own. Continue reading