We’ve refreshed our technical, help and training documentation. Here's a quick recap of what we have done. http://docs.vanillaforums.com/
Yesterday we suffered a 1 hour outage across our hosted network and I'd like to take a minute to dive into the root cause.
Last month we visited Rackspace Hosting at their HQ in San Antonio. While we were there, I had the opportunity to demo a few of the things I'd built on top of their APIs. The guys in the room saw my Iron Man Macbook Decal and made a few approving comments. My avatar on twitter also depicts Iron Man; it's actually a piece of custom artwork made for me by a moderator on the Penny Arcade Forums (one of our customers). At this point I hope it is obvious to the reader that I'm quite a fan of Iron Man.
When you're thinking about building a new community, or migrating your existing community to a new host, there is an almost infinite pool of generic hosting choices available to you. Even as a technology professional these choices can be very difficult to compare, and depending on the size of your community a bad decision here can easily lead to massive problems down the road. At Vanilla Forums, we kept seeing customers with great ideas suffering from hosting that didn't meet their needs, and the result was a dead or struggling community. That's why we built the Vanilla Hosted solution.