Luc Vezina

Recent Posts

Beware the Giant: 3 Ways The Facebook Monopoly Threatens Business

Posted by Luc Vezina on Oct 20, 2017 9:46:23 AM

3 minute read

In the late 90s, we had plenty of search engines to choose from: Yahoo, AltaVista, Lycos, Ask Jeeves, AOL, Excite, Looksmart and so on. Once we crossed the Y2K hump, however, the market went through rapid consolidation, culminating in the two dominant players we see today: Google at the front of the pack with Bing far behind in second place.

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Topics: Community, Marketing, Gaming

API V2 Preview Release

Posted by Luc Vezina on Oct 13, 2017 8:00:50 AM

1 minute read

Back in May 2017, we let you know about our new API. Last week we released a preview our new API to all customers.

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Topics: Product, News

How an Engaged Customer Community Can Help You Communicate Big Changes

Posted by Luc Vezina on Aug 4, 2017 10:15:03 AM

3 minute read

Recently, one of our customers made a difficult change to their business model. Despite being strategically sound, the transition drew criticism from both customers and industry observers, whose comments made their way into industry blogs and news sites.

Sounds like a bad situation. It could have been, but this company had built a strong community of engaged customers through its forums, blog and social media.

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Topics: Community, Support, News

In the EU and Shopping for Community Software? These Data Protection Rules Affect You.

Posted by Luc Vezina on Jun 16, 2017 8:00:45 AM

5 minute read

11 points to consider when applying the E.U. Data Protection Directive

The E.U. Data Protection Directive (officially Directive 95/46/EC) aims to give citizens of the European Union control of their private data. It is a fundamental element of E.U. privacy and human rights law. All E.U. members states must incorporate these guidelines into their national laws.

If you are a community manager in the E.U. looking for community software, here are the answers to some questions you might have:

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Topics: Community, News

Development Update: Vanilla API v2

Posted by Luc Vezina on May 5, 2017 8:06:34 AM

2 minute read

One of the major Vanilla R&D initiatives of 2017 is a brand new version version of our API. Building a new API is a priority for 2 reasons:

  1. Allowing our customers to better integrate with us and leverage their data, and;
  2. Allowing our own R&D team to be more productive.
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Topics: Product, News

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