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Luc Vezina

Recent Posts

The Chinese Cybersecurity Law: The Impacts on Multinational Organizations Operating Communities in China

Posted by Luc Vezina on Mar 7, 2019 10:17:32 AM

5 minute read

In 2017, China introduced a new law that regulates the governance of data for companies operating in China: the Cybersecurity Law (CSL). This article aims to provide you with a brief overview of common questions regarding the CSL in relation to community forums operating in China for Chinese nationals.

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Topics: Community, News

[Community] Answers to Common Questions About GDPR & Community Forums

Posted by Luc Vezina on May 2, 2018 8:16:00 AM

7 minute read

With the GDPR (General Data Protection Regulation) taking effect in only a few days, many community managers have been trying to understand how to comply with the new European privacy regulation.  If you run a customer community forum, you might have some outstanding questions about GDPR.

Please note that we are not lawyers and these are new laws that have not yet been interpreted by the courts, so some of the rules remain a bit ambiguous.  You should consult with your corporate legal department about data privacy questions.

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Topics: Community, Product

Beware the Giant: 3 Ways The Facebook Monopoly Threatens Business

Posted by Luc Vezina on Oct 20, 2017 9:46:23 AM

3 minute read

In the late 90s, we had plenty of search engines to choose from: Yahoo, AltaVista, Lycos, Ask Jeeves, AOL, Excite, Looksmart and so on. Once we crossed the Y2K hump, however, the market went through rapid consolidation, culminating in the two dominant players we see today: Google at the front of the pack with Bing far behind in second place.

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Topics: Community, Marketing, Gaming

API V2 Preview Release

Posted by Luc Vezina on Oct 13, 2017 8:00:50 AM

1 minute read

Back in May 2017, we let you know about our new API. Last week we released a preview our new API to all customers.

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Topics: Product, News

How an Engaged Customer Community Can Help You Communicate Big Changes

Posted by Luc Vezina on Aug 4, 2017 10:15:03 AM

3 minute read

Recently, one of our customers made a difficult change to their business model. Despite being strategically sound, the transition drew criticism from both customers and industry observers, whose comments made their way into industry blogs and news sites.

Sounds like a bad situation. It could have been, but this company had built a strong community of engaged customers through its forums, blog and social media.

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Topics: Community, Support, News

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