Kiely is the Sr. Customer Advocacy Consultant at Captivate Collective. Kiely Monteiro has over seven years of experience in the customer advocacy and community fields, creating inaugural customer communities, revamping end-to-end advocacy programs and building out a wide portfolio of customer engagement programs and campaigns. As an advocacy consultant for Captivate Collective, Kiely helps B2B organizations build customer engagement and advocacy strategies, including community alignment and integration.