Kenny S.

Do People Actually Like Chatbots in Your Support Forum?

This question kicked off a healthy round of debate at last week. If you’re thinking of deploying a chatbot in the near future, then you’ll want to listen up for the answer.

For some, a chatbot is little more than a textual version of those painful phone trees we climb when calling the cable company. For others, chatbots are the vanguard of artificial intelligence—the promising sign of a future in which we only talk to robots. Continue reading