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5 KPIs For Your Knowledge Base

All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on. Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended.

Neglecting to collect and measure KPIs from you community can lead to the decay of useful information and an inability to provide your customers with an adequate level of customer self service.

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Sarah Robinson-Yu

Jessica Malnik

Jessica Malnik is a content strategist, copywriter, entrepreneur and avid community builder. She has a decade of experience in building and managing branded communities. Her writing has been featured in The Next Web, SXSW, CMX, Help Scout, and Convince and Convert among many others.

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