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Customer Service vs Customer Success: What's the Difference?

While it’s not uncommon to hear the terms “customer success,” and “customer service,” used interchangeably, one should be cautious of doing so. Yes, these terms are related and connected in various ways. They both involve helping customers, troubleshooting issues and providing valuable information, however using these terms as synonyms would be a mistake. 

This blog aims to dispel the differences between these two terms and make it abundantly clear what each of these mean.

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Sarah Robinson-Yu

Jessica Malnik

Jessica Malnik is a content strategist, copywriter, entrepreneur and avid community builder. She has a decade of experience in building and managing branded communities. Her writing has been featured in The Next Web, SXSW, CMX, Help Scout, and Convince and Convert among many others.

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