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Emilia D'Anzica

Emilia D’Anzica is a strategic management consultant and founder of Customer Growth Advisors. She is a metrics- driven builder of customer success and marketing teams and programs, specializing in creating and operationalizing customer journeys, building employee training programs, and coaching high-achieving executives. She also teaches conflict management and customer success best practices. After nearly 20 years of working globally, primarily in the tech Industry, she has a deep understanding of best practices in scaling business operations and post-sales programs. Emilia holds a BA from the University of British Columbia, a Transglobal Executive MBA from Saint Mary’s College of California and is PMP® and Scrum® certified. You can reach Emilia at CGAAdvisors@gmail.com.
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Recent Posts

Accelerating and Scaling Customer Success in SaaS

Posted by Emilia D'Anzica on Sep 18, 2018 7:45:00 AM

5 minute read

If you are leading a Software-as-a-service, (SaaS) company, recognizing growth opportunities beyond new customer acquisition targets are critical to growth acceleration. In other words, maximizing the revenue potential and scaling your company must include metrics focused on growing your current customer relationships. Through customer success, driving product adoption and renewals are the first steps in validating your product. Building an expansion framework, with advocacy and referral networks, is the next step and the secret to true acceleration and scale. Afterall, once a deal is closed, everyday customer interactions can either open doors for your competitor to take over, or what we all aim for, introduce you to new departments and companies that can benefit from your product. 

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Topics: Support, Customer Success

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