Vanilla Forums
Community Blog

For Pros Just Like You

What's new!

5 KPIs For Your Knowledge Base

All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on. Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended.

Neglecting to collect and measure KPIs from you community can lead to the decay of useful information and an inability to provide your customers with an adequate level of customer self service.

Read More
Sarah Robinson-Yu

Elizabeth Bell

Elizabeth Bell is the Content Marketing Manager at Higher Logic. She's passionate about communities, tech, and communicating about both effectively. When she's not writing, you'll probably find her cooking, reading, gardening, or playing volleyball.

Recent Posts

Erika Jolly Brookes on 2022 Community Predictions & Top Skills for Marketers

5 min

Community Marketing News

subscribe-1

Subscribe to the Community Corner Newsletter and get expert insight and analysis on how to get the most out of your online community every Friday.

Customer Experience Update