Dwayne Charrington

Dwayne Charrington is an expert in customer service and ongoing trends in the customer support industry. He conceptualizes and creates content for ProProfs Help desk. He specializes in the customer support domain and has paramount experience in SaaS-based products. Several of his writings have been commended by top-notch publications. In his leisure time, he is busy with adventure sports and traveling.
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Failing on Customer Success? Learn From These Mistakes

Posted by Dwayne Charrington on Feb 11, 2020 8:00:00 AM

8 minute read

Your business is booming every day, and your customer base is increasing rapidly. Your profits are good, but suddenly things begin to change. The once enthusiastic customers who always wanted to come back to get more from you are now starting to stay away. The number of customers you now see every month is half of what it used to be, and your sales conversion is severely bleeding. To make matters worse, you begin to notice your most active customers are now choosing your competitors over you!

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Topics: Customer Success

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