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MURAL's Creative Community Engagement Initiative Takes Off

Member engagement is the backbone of any community, and all Community Managers will tell you how it can be difficult to both broker and measure engagement rates, especially when your community is super young. 

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Nuala Cronin

Dwayne Charrington

Dwayne Charrington is an expert in customer service and ongoing trends in the customer support industry. He conceptualizes and creates content for ProProfs Help desk. He specializes in the customer support domain and has paramount experience in SaaS-based products. Several of his writings have been commended by top-notch publications. In his leisure time, he is busy with adventure sports and traveling.

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