Vanilla Staff

Recent Posts

Vanilla and Hootsuite Integration

Posted by Vanilla Staff on Sep 27, 2017 8:00:57 AM

1 minute read

Create streams in Hootsuite to monitor activity in your Vanilla community.

Monitoring your customer interactions gets more difficult as more social channels pop up and gain popularity. Hootsuite makes managing social easier by bringing all your social feeds into one place.

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Topics: Product, News

3 Things Indie Devs Need to do at PAX

Posted by Vanilla Staff on Feb 2, 2016 12:43:07 PM

4 minute read

PAX South has just ended, and it was a great show for the indie gaming scene. Tens of thousands of fans come together every year in San Antonio, Texas to mingle and check out the latest games. For indie developers, this is a huge opportunity to get your game seen for the first time and build up your fan base. It doesn’t matter if you’re already launched, in pre-launch or even just starting out; if you have something for the fans to play PAX is the place to be.

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Topics: Community, News

What do Community Thought Leaders Predict for 2016?

Posted by Vanilla Staff on Dec 1, 2015 10:13:54 AM

2 minute read

It seems like the year has only just begun, but somehow it’s December already. Everyone is looking back on their year, seeing what has changed and trying to predict what’s to come in 2016.

It’s a tricky matter, and an important one. Being able to see which way the winds are blowing is one thing, but being able to tell when they’re going to change and prepare accordingly is one of the most coveted skills in the business world. As a relatively young industry, the community space is particularly prone to change and development. Community professionals need to be able to quickly adapt and develop new skills if they expect to keep up.

For those of us who are not blessed with second sight, how can we ensure that we’re ready for the potential changes in our work in the coming year? The answer is simple: ask the smartest people you know. Thankfully, we know some pretty smart people.

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Topics: Community, News

Thanksgiving

Posted by Vanilla Staff on Nov 26, 2015 11:00:04 AM

1 minute read

It’s Thanksgiving[1.  For those of you in the US at least. Here in Canada we’ve already finished our leftovers.] , the beginning of the holiday period and the last holiday before the year end celebrations of Christmas, Hanukkah, Yule, Kwanzaa and Decemberween.

You want to eat turkey or turkey equivalent, hang out with your family, watch bad Thanksgiving specials and prepare combat drills for the Black Friday sales. We’d rather be doing the same, but you know… Canada.  As well as the obvious joy of family and reckless consumption, Thanksgiving is intended as a time to give thanks for things. That’s why they call it that.

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Topics: News

Infographic: Customer Support Communities Study - Q3 2015

Posted by Vanilla Staff on Sep 17, 2015 10:16:44 AM

7 minute read

In August, we audited 250 discussion threads across 25 customer support communities to find out how customers were using support forums, if they were providing the promised benefit, and how we might improve our software. This study did not consider the numerous benefits of a customer community to marketing or other company departments. The communities were both B2B and B2C and included leading companies in the following verticals:  high tech, gaming, consumer durables, retail, and Telcos/ISPs. [For the full infographic, please scroll down]

Here are the results:

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Topics: News

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