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The Value of Super User Programs: How to Manage a Big Community With a Small Team
A common misconception in community building is that as your membership increases, your costs will skyrocket. It seems logical that more users must require more resources, namely extra staff to cope with the influx of traffic and moderation. Thank goodness, you have a secret weapon at your disposal – the Super User.
Whether you’re a brand new community setting out on your adventure or an established community looking to scale effectively and efficiently, the importance of a Super User program cannot be underestimated.
Darren Gough
June 30, 2022
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4 min
Why You Shouldn’t Fear the Negative Customer Feedback in your Community
June 15, 2022
5 min
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17 min
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7 min
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11 min
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5 min
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6 min
Qualtrics' Community Increased Customer Satisfaction 1000%
November 16, 2021
2 min
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November 3, 2021
9 min
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October 27, 2021
7 min
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September 14, 2021
8 min
Smartsheet's Community Increased Member Engagement & Cost Effectiveness
August 17, 2021
7 min
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August 3, 2021
4 min
3 Customer Success Strategy Frameworks You Can Start Using Today
June 30, 2021
8 min
Answers to Common Questions on GDPR & Community Forums: Brexit Update
April 22, 2021
9 min
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April 20, 2021
7 min
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April 15, 2021
8 min
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February 25, 2021
2 min
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February 23, 2021
9 min
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February 16, 2021
6 min
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5 min
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January 26, 2021
9 min
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January 19, 2021
4 min
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January 14, 2021
6 min
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January 6, 2021
3 min
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November 17, 2020
4 min
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October 20, 2020
10 min
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October 9, 2020
7 min
How Acer Increased Their Community ROI by 500% Using Vanilla
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7 min
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September 29, 2020
8 min
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September 24, 2020
9 min
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September 23, 2020
6 min
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September 17, 2020
6 min
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September 16, 2020
3 min
15 Customer Self-Service and Experience Stats To Know (2020)
September 1, 2020
2 min
Support Customers Faster, Better and Cheaper with Community
July 29, 2020
5 min
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July 21, 2020
10 min