Learn how TeamViewer achieved a 75% Decrease in Time to Answer

October 21, 2021

7 min

🚀 Ready to Launch: A Brand New Analytics Experience

October 20, 2021

4 min

Telling Your Community Story with Data

October 19, 2021

4 min

8 Tips For Online Community Moderators

October 13, 2021

6 min

Working with Difficult Stakeholders

October 7, 2021

6 min

The Improv Rules of Customer Support

October 5, 2021

3 min

How To Write Guidelines for Your Online Community Forum

September 29, 2021

4 min

The 3 Stages of Community Forum Development: Where is Yours?

September 21, 2021

7 min

Centers of Excellence: The Next Big Thing for Community

September 14, 2021

8 min

Community Customer Success Strategy

SEO and Vanilla by Higher Logic

September 9, 2021

3 min

7 Examples of Compelling Community Welcome Emails

September 8, 2021

5 min

3 Communication Theories for Online Community Builders

September 2, 2021

7 min

Winning the Community Race with the RACI Matrix

August 27, 2021

4 min

Community Strategy

The Value of Super Users: How to Manage a Big Community With a Small Team

August 26, 2021

4 min

The Delphic Maxims that can Ensure Community Success

August 19, 2021

4 min

Community Strategy

Smartsheet's Community Increased Member Engagement & Cost Effectiveness

August 17, 2021

7 min

Sh!t CSMs Say

August 12, 2021

4 min

Customer Success

Onshape’s Customer Support Community is a Roaring Success

August 9, 2021

8 min

Community Support

Gamification in Community Forums: Increase User Engagement

August 4, 2021

6 min

Community Marketing

Investing in CX Channels: Proving the Worth of your CX Program

August 3, 2021

4 min

Customer Success

MURAL's Creative Community Engagement Initiative Takes Off

July 29, 2021

3 min

Making the Case for Community Research

July 27, 2021

4 min

What Is Ideation? How Can It Help My Business?

July 22, 2021

9 min

Hot off the Press: Vanilla’s Summer 2021 Release

July 16, 2021

5 min

The Brand Advocacy Strategies You Should Always Adopt

July 13, 2021

4 min

Community Marketing

The G2 Summer Report Names Vanilla by Higher Logic a Leader in Online Community Management

July 12, 2021

5 min

🚀 Just Launched: Machine Translation for Knowledge Base

July 8, 2021

2 min

How Community Improves Customer Retention Rates

July 6, 2021

5 min

Community Customer Success

3 Customer Success Strategy Frameworks You Can Start Using Today

June 30, 2021

8 min

Customer Success

Do you Understand your British Customer Experience Expectations and How to Meet Them?

June 29, 2021

5 min

Community Customer Success

Mapping the Journey to a Better Community Experience

June 23, 2021

10 min

Mind the Gap: Organizational Silos and Customer Success

June 22, 2021

8 min

A Quick Guide to Building a Community of Brand Advocates for B2B

June 15, 2021

6 min

The Community Management KPIs that Truly Matter

June 8, 2021

8 min

Community Marketing

The 3-Step Guide to Determining Your Online Community Values

June 2, 2021

4 min

Are you Wasting Time on Repeatable Support Tickets? Stop!

May 27, 2021

5 min

The New Vanilla Partner Ecosystem is Here!

May 25, 2021

2 min

Vanilla and Commsor have Joined Forces ⁨💪

May 21, 2021

1 min

Community Triage: The Future of the Community Centric Customer Journey

May 18, 2021

4 min

Product Community vs. Support Community: Which Is Better?

May 17, 2021

3 min

Can Community Solve Business Challenges?

May 11, 2021

7 min

How to Write a Strategic Purpose Statement

May 5, 2021

4 min

Community Strategy

🧡 💙 Higher Logic + Vanilla. Better Together. All Together. 💙 🧡

May 4, 2021

1 min

6 Ways to Improve Your Community Management Skills

April 29, 2021

3 min

How to Conduct Community Member Research Interviews

April 27, 2021

6 min

Answers to Common Questions on GDPR & Community Forums: Brexit Update

April 22, 2021

9 min

Community Product

Anatomy of a Webpage: 8 Tips to Boost SEO & Conversion Rates

April 20, 2021

7 min

Search Engine Optimization

Boosting Adoption, Retention, and Expansion with a Single Platform

April 15, 2021

8 min

Customer Success

Spring Has Sprung! Check Out Vanilla’s New Community Updates

April 9, 2021

5 min

Why Content Maintenance is Important

April 6, 2021

6 min

Community Search Engine Optimization

7 Best Tips for Great Customer Service

April 1, 2021

9 min

Customer Service

The Social Science Behind Building Community Commitment

March 30, 2021

7 min

Inspiration for Mediating Conflict in Your Community

March 25, 2021

4 min

Can Community Management Be Part-Time?

March 23, 2021

3 min

5 Elements to Successfully Promote Your Community

March 18, 2021

5 min

Community Strategy

Success Factors for Scaling Product Feedback Effectively

March 16, 2021

6 min

Product Management

5 Ways Customer Success Managers Can Improve Product Adoption

March 10, 2021

6 min

Customer Success

How to Scale Product Feedback for PMs (2 of 3)

March 9, 2021

5 min

Product Management

Before You Run Another Community Member Survey, Read This

March 4, 2021

3 min

Scaling Product Feedback for Product Managers

March 2, 2021

10 min

Product Management

"Your opinion, although interesting, is irrelevant": Managing product feedback from all angles

February 25, 2021

2 min

Product Management

What is CX? Why is Customer Experience Important?

February 24, 2021

8 min

Customer Success

What is SEO? How Can It Be Used to Increase Brand Visibility?

February 23, 2021

9 min

Search Engine Optimization

How to Improve Your Brainstorms

February 18, 2021

2 min

4 Ways Product Management Can Leverage Online Communities

February 17, 2021

2 min

SEO Fundamentals of Hosted Online Community Forums

February 16, 2021

6 min

Community Search Engine Optimization

3 Human Reasons Why People Join Online Community Forums

February 11, 2021

5 min

Should I Measure NPS Specifically In My Support Community?

February 10, 2021

4 min

Community Benchmarks - What You REALLY Should Be Looking At

February 4, 2021

5 min

7 Tips For Building Effective Customer Loyalty Programs

February 3, 2021

5 min

3 Ways of Communicating Community Value to Your Company

February 2, 2021

6 min

Gamification Tactics that Increase Engagement in Your Forum

January 28, 2021

4 min

3 Examples of Excellent Customer Self-Service Portals

January 27, 2021

5 min

Support Customer Service

10 Digital Support Solutions to Transform Your Customer Journey

January 26, 2021

9 min

Customer Service

What Community Manager Appreciation Day Means to Me

January 25, 2021

3 min

6 Book Recommendations for Community Builders in 2021

January 21, 2021

4 min

The 3 Silent Killers of Forum Membership and How to Prevent Them

January 20, 2021

4 min

Who doesn't need a little customer support from your community software vendor now and then?

January 19, 2021

4 min

Keeping it Classy: 3 Tips to a Conflict-Free Forum

January 19, 2021

4 min

Common Website Status Code Errors That Impact Your SEO

January 14, 2021

6 min

Search Engine Optimization

5 Self-Service Support Options for Every B2B Business

January 13, 2021

4 min

How to Make an Awesome Game Trailer in 5 Easy Steps!

January 12, 2021

5 min

What's the Difference Between Customer Support & Community Management?

January 6, 2021

3 min

Community Support

How to Keep Your Online Community Safe

January 5, 2021

8 min

Top 5 Countdown: Best Vanilla eBooks of 2020

December 23, 2020

7 min

A Closer Look: Mercy Ships and Their Community Impacts

December 22, 2020

4 min

Community Nonprofit

Top 10 Vanilla Blogs of 2020

December 16, 2020

9 min

Vanilla 2020 Feature Roundup: A Year in Review

December 15, 2020

6 min

The Power of Community-Based Marketing

December 8, 2020

11 min

Community Marketing

Community Partners That Can Help You Launch Your Community

December 4, 2020

5 min

Why Branded Community Platforms Give You Full Control

December 2, 2020

10 min

Connecting Vanilla to 2,000+ Apps with Zapier

November 25, 2020

2 min

Community Product

4 Ways Online Communities Enhance B2B Customer Experiences

November 24, 2020

3 min

When To Hire a Community Manager and Questions You Need to Consider

November 17, 2020

4 min

How To Secure Executive Buy-In

November 6, 2020

5 min

5 Habits of Good Customer Service Teams

November 5, 2020

5 min

Support Customer Service

Digital Events and Your Online Community Space

October 30, 2020

3 min

9 Ways to Eliminate Spam in Your Community Forum

October 29, 2020

3 min

Community Marketing

5 Tips To Help Your New Community Succeed

October 27, 2020

4 min

3 Tips for Dealing with Community Trolls

October 22, 2020

2 min

The Knowledge Base and the Creation of Vanilla Knowledge

October 20, 2020

10 min

News Knowledge Base

3 Stages To Effectively Lead a Change Management Process

October 16, 2020

10 min

Product Support

How to Prevent Spam and Trolls from Wrecking Your Game Forum

October 15, 2020

5 min

Internal Community Forums: Enhance Culture and Maintain Innovation

October 13, 2020

8 min

Managing the Community Product Feedback Process for Product Managers

October 9, 2020

7 min

How Acer Increased Their Community ROI by 500% Using Vanilla

October 8, 2020

7 min

Community Marketing Product

Setting Realistic Online Community Growth Expectations

October 6, 2020

4 min

5 Tip to Create a Valuable Q&A Community

October 2, 2020

7 min

3 Tips To Create An Online Community During The Pandemic

September 30, 2020

6 min

Embracing Customer Feedback In Your Community Forum

September 29, 2020

8 min

Community Customer Service

Customer Service vs Customer Success: What's the Difference?

September 24, 2020

9 min

Community Customer Success Customer Service

You're Being Watched: The Financial Impacts of Neglecting CX

September 23, 2020

6 min

Community Customer Success

Common KPIs For Online Community Forums

September 22, 2020

5 min

How the Community Implementation Process Works at Vanilla

September 17, 2020

6 min

Community Product News

Is Your Online Community Included in Your Knowledge Base?

September 16, 2020

3 min

Community Knowledge Base

5 Crucial Features For Your Knowledge Base

September 10, 2020

6 min

5 KPIs For Your Knowledge Base

September 9, 2020

7 min

Support Knowledge Base

How an Online Community Forum Helps Your SEO

September 3, 2020

6 min

Community Search Engine Optimization

Do you have an Audience or an Authentic Community?

September 2, 2020

5 min

15 Customer Self-Service and Experience Stats To Know (2020)

September 1, 2020

2 min

Community Customer Service

6 Principles for Online Community Design

August 25, 2020

6 min

4 Nonprofits That Benefit From Their Online Communities

August 19, 2020

6 min

Community Nonprofit

Developing a Strategic Super Fan Program For Your Community

August 18, 2020

10 min

Why Enterprise Organizations Need Community

August 14, 2020

6 min

Operating Your Community Super Fan Program

August 12, 2020

9 min

Using SSL (HTTPS) with Your Vanilla Forum

August 11, 2020

5 min

5 Tips for Community Managers to Keep Members Engaged

August 7, 2020

5 min

How to Get Your Ghost Town Community Back on Track

August 5, 2020

6 min

5 Tips to Create Valuable Content for Your Community Forum

August 4, 2020

7 min

Community Marketing

Support Customers Faster, Better and Cheaper with Community

July 29, 2020

5 min

Community Customer Service

The Marketing Executive's Guide to Community Investment

July 28, 2020

7 min

Community Marketing

KPIs, Analytics and Data: The Right Tools for the Job

July 24, 2020

11 min

KPI Community Basics: Part 2 - The ABCs of KPIs

July 22, 2020

7 min

Common Developer Relations Challenges and How to Address Them

July 21, 2020

10 min

Developer Relations

What is DevRel?

July 16, 2020

6 min

Community Developer Relations

4 Ways to Prepare For Your Community Migration

July 15, 2020

6 min

Community Product

AI: How Can it Be Used to Help with Customer Service?

July 14, 2020

6 min

Customer Service

How to Select Members for Your Super User Program

July 8, 2020

7 min

6 Pieces of Conventional Community-Building Wisdom to Forget

July 7, 2020

3 min

Optimizing Your Community Forum SEO: Q&A

July 2, 2020

4 min

Community Search Engine Optimization

5 Benefits of a B2B Customer Self Service Portal

June 30, 2020

6 min

Support Customer Service

4 Ways Community Can Help Reduce Churn Rate

June 24, 2020

6 min

DevRel in 2020: Success Without Travel and in-Person Events

June 24, 2020

6 min

Community Developer Relations

How Can AI Help Community and Community Managers?

June 23, 2020

4 min

How to Select Members for Your Community Launch

June 16, 2020

5 min

10 Newsletters That Community Professionals Need to Read

June 16, 2020

6 min

How To Create Community Member Personas

June 11, 2020

5 min

3 Benefits of a Soft Community Launch

June 10, 2020

3 min

10 Quick Tips to Create Great Post in an Online Community

June 5, 2020

2 min

Community Marketing

The Whys and Hows of Community Guidelines

June 3, 2020

4 min

Community Marketing

How Real Should You Be As a Community Manager?

June 1, 2020

3 min

The New Role of Community Managers

May 28, 2020

8 min

4 Steps to Successfully Rollout a Community Plan

May 22, 2020

7 min

17 Ways to Take Care of Yourself

May 21, 2020

5 min

3 Tips For Creating A Community Newsletter

May 20, 2020

3 min

Why Companies are Making the Vanilla Switch For Their Community

May 15, 2020

6 min

Increase Traffic to Your Community Forum with These SEO Tips

May 13, 2020

5 min

Community Marketing Search Engine Optimization

Does Your Community Stand Out From Your Competitors?

May 12, 2020

6 min

How to Create Collaborative Community Mission & Vision Statements

May 7, 2020

8 min

How To Increase Engagement in Your Online Community

May 5, 2020

7 min

5 Steps To Revamp Your Online Support Community

April 30, 2020

7 min

5 Must Have B2B Support Community Features

April 29, 2020

6 min

KPI Community Basics: Part 1

April 28, 2020

5 min

A Guide to Hiring an Online Community Manager

April 22, 2020

5 min

What Makes A Great Community? Your Members Have The Answers!

April 21, 2020

5 min

New Vanilla Theming, 2020

April 20, 2020

3 min

3 Steps to Design a Community Engagement Plan

April 16, 2020

10 min

Community Customer Success

Why Executives Need To Care About Community

April 15, 2020

7 min

It's Now or Never—Shifting Your Support Strategy Online

April 14, 2020

7 min

How a Human Response to COVID Led TripActions to Community

April 8, 2020

5 min

How to Create and Empower Social Support in Your Community

April 7, 2020

5 min

Designing a People Centered Self-Service Support Experience

April 3, 2020

10 min

Community Support

Don’t Ship Your Online Community Forum Without C.A.R.G.O!

April 1, 2020

10 min

4 Tips to Successfully Manage Your Remote Team

March 31, 2020

6 min

How to Deliver Support When Call Centers are Shutting Down

March 30, 2020

5 min

Community Support

How Companies are Handling COVID-19 in Their Communities

March 27, 2020

5 min

Why I'm Not Doing Social Distancing

March 26, 2020

3 min

4 Great Online Communities to Make You Feel Connected

March 19, 2020

3 min

Community Gaming

The Power of Online Community Forums When The World Changes

March 18, 2020

5 min

6 Tips on How to Work from Home, Be Productive and Stay Sane

March 17, 2020

5 min

Solutions that Scale: Cut Costs and Keep Customers Happy

March 16, 2020

2 min

Vanilla and COVID-19

March 12, 2020

1 min

5 Types of People in Online Gaming Communities

March 12, 2020

4 min

How to Choose the Best Moderators for Your Community Forum

March 3, 2020

4 min

The 3 Participant Conditions of Community Members

March 3, 2020

3 min

How to Build an Online Community Forum

February 28, 2020

18 min

Community Marketing

What Is A Knowledge Base? How Can It Help My Business?

February 25, 2020

9 min

What Is Gamification? How Can It Help My Business?

February 21, 2020

8 min

A Closer Look: The Mix and Their Impact on Youth

February 20, 2020

5 min

8 Real Tips To Become A Better Writer

February 19, 2020

11 min

What's the Most Effective Customer Support Channel for Your Business?

February 18, 2020

9 min

Is Your Community a "Swipe Right" Type Forum?

February 14, 2020

8 min

Community Customer Success

5 Reasons Brands Choose a Branded Community Over Social Media

February 13, 2020

6 min

20 Stats About the Benefits of Online Community Forums

February 12, 2020

4 min

Failing on Customer Success? Learn From These Mistakes

February 11, 2020

8 min

Customer Success

Is There a Barrier Between Your Support Channels and Google?

February 4, 2020

5 min

Community Search Engine Optimization

5 Reasons B2B Businesses Need Support Communities

January 31, 2020

6 min

5 Signs You're Not Ready to Launch Your Community

January 28, 2020

5 min

Happy Community Manager Appreciation Day!

January 27, 2020

5 min

Are you building your community with the most valuable people in mind?

January 21, 2020

5 min