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Bundle Up for Vanilla’s Winter 2022 Product Update

As we skate into the cold winter months, it’s time for another edition of “What Vanilla in the world has been up to for the last few months?!”

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Victoria Burt

January 21, 2022

Bundle Up for Vanilla’s Winter 2022 Product Update

January 21, 2022

4 min

Erika Jolly Brookes on 2022 Community Predictions & Top Skills for Marketers

January 19, 2022

5 min

Community Marketing News

Influencers & the Forum Community

January 18, 2022

5 min

Community Search Engine Optimization

Now is the Time for Community

January 13, 2022

5 min

5 Tips To Help Your New Community Succeed

January 12, 2022

4 min

How an Online Community Forum Helps Your SEO

January 6, 2022

6 min

Community Search Engine Optimization

A Year in Review: Top 5 Vanilla eBooks of 2021

December 31, 2021

2 min

Vanilla Webinars in 2021: The Top 5!

December 29, 2021

5 min

Vanilla 2021 Feature Roundup: A Year in Review

December 22, 2021

11 min

10 Quick Tips to Create Great Online Community Post

December 15, 2021

3 min

Community Marketing

The 3 Myths of Community KPIs

December 14, 2021

4 min

Should your Community be Open or Closed?

December 7, 2021

6 min

Inclusion and Diversity in Community: A HubSpot Case Study

December 2, 2021

4 min

10 Key Takeaways from Community Predictions 2022

November 30, 2021

3 min

5 Benefits of a B2B Customer Self Service Portal

November 25, 2021

6 min

Support Customer Service

5 Tips to Create a Member-Focused Community

November 24, 2021

5 min

Qualtrics' Community Increased Customer Satisfaction 1000%

November 16, 2021

2 min

Community Product Support

Finding the Right Name for Your Community

November 9, 2021

3 min

3 Common Challenges Community Builders Face and How to Overcome Them

November 3, 2021

9 min

The Vanilla Fall 2021 Release: What's New?

November 1, 2021

13 min

Guy Kawasaki & the Art of Community: 10 Steps to a Thriving Community

October 27, 2021

7 min

Community Strategy

Meet the Super Forum 2021 Award Winners!

October 26, 2021

24 min

Learn how TeamViewer achieved a 75% Decrease in Time to Answer

October 21, 2021

7 min

🚀 Ready to Launch: A Brand New Analytics Experience

October 20, 2021

4 min

Telling Your Community Story with Data

October 19, 2021

4 min

8 Tips For Online Community Moderators

October 13, 2021

6 min

Working with Difficult Stakeholders

October 7, 2021

6 min

The Improv Rules of Customer Support

October 5, 2021

3 min

How To Write Guidelines for Your Online Community Forum

September 29, 2021

4 min

The 3 Stages of Community Forum Development: Where is Yours?

September 21, 2021

7 min

Centers of Excellence: The Next Big Thing for Community

September 14, 2021

8 min

Community Customer Success Strategy

SEO and Vanilla by Higher Logic

September 9, 2021

3 min

7 Examples of Compelling Community Welcome Emails

September 8, 2021

5 min

3 Communication Theories for Online Community Builders

September 2, 2021

7 min

Winning the Community Race with the RACI Matrix

August 27, 2021

4 min

Community Strategy

The Value of Super Users: How to Manage a Big Community With a Small Team

August 26, 2021

4 min

The Delphic Maxims that can Ensure Community Success

August 19, 2021

4 min

Community Strategy

Smartsheet's Community Increased Member Engagement & Cost Effectiveness

August 17, 2021

7 min

Sh!t CSMs Say

August 12, 2021

4 min

Customer Success

Onshape’s Customer Support Community is a Roaring Success

August 9, 2021

8 min

Community Support

Gamification in Community Forums: Increase User Engagement

August 4, 2021

6 min

Community Marketing

Investing in CX Channels: Proving the Worth of your CX Program

August 3, 2021

4 min

Customer Success

MURAL's Creative Community Engagement Initiative Takes Off

July 29, 2021

3 min

Making the Case for Community Research

July 27, 2021

4 min

What Is Ideation? How Can It Help My Business?

July 22, 2021

9 min

Hot off the Press: Vanilla’s Summer 2021 Release

July 16, 2021

5 min

The Brand Advocacy Strategies You Should Always Adopt

July 13, 2021

4 min

Community Marketing

The G2 Summer Report Names Vanilla by Higher Logic a Leader in Online Community Management

July 12, 2021

5 min

🚀 Just Launched: Machine Translation for Knowledge Base

July 8, 2021

2 min

How Community Improves Customer Retention Rates

July 6, 2021

5 min

Community Customer Success

3 Customer Success Strategy Frameworks You Can Start Using Today

June 30, 2021

8 min

Customer Success

Do you Understand your British Customer Experience Expectations and How to Meet Them?

June 29, 2021

5 min

Community Customer Success

Mapping the Journey to a Better Community Experience

June 23, 2021

10 min

Mind the Gap: Organizational Silos and Customer Success

June 22, 2021

8 min

A Quick Guide to Building a Community of Brand Advocates for B2B

June 15, 2021

6 min

The Community Management KPIs that Truly Matter

June 8, 2021

8 min

Community Marketing

The 3-Step Guide to Determining Your Online Community Values

June 2, 2021

4 min

Are you Wasting Time on Repeatable Support Tickets? Stop!

May 27, 2021

5 min

The New Vanilla Partner Ecosystem is Here!

May 25, 2021

2 min

Vanilla and Commsor have Joined Forces ⁨💪

May 21, 2021

1 min

Community Triage: The Future of the Community Centric Customer Journey

May 18, 2021

4 min

Product Community vs. Support Community: Which Is Better?

May 17, 2021

3 min

Can Community Solve Business Challenges?

May 11, 2021

7 min

How to Write a Strategic Purpose Statement

May 5, 2021

4 min

Community Strategy

🧡 💙 Higher Logic + Vanilla. Better Together. All Together. 💙 🧡

May 4, 2021

1 min

6 Ways to Improve Your Community Management Skills

April 29, 2021

3 min

How to Conduct Community Member Research Interviews

April 27, 2021

6 min

Answers to Common Questions on GDPR & Community Forums: Brexit Update

April 22, 2021

9 min

Community Product

Anatomy of a Webpage: 8 Tips to Boost SEO & Conversion Rates

April 20, 2021

7 min

Search Engine Optimization

Boosting Adoption, Retention, and Expansion with a Single Platform

April 15, 2021

8 min

Customer Success

Spring Has Sprung! Check Out Vanilla’s New Community Updates

April 9, 2021

5 min

Why Content Maintenance is Important

April 6, 2021

6 min

Community Search Engine Optimization

7 Best Tips for Great Customer Service

April 1, 2021

9 min

Customer Service

The Social Science Behind Building Community Commitment

March 30, 2021

7 min

Inspiration for Mediating Conflict in Your Community

March 25, 2021

4 min

Can Community Management Be Part-Time?

March 23, 2021

3 min

5 Elements to Successfully Promote Your Community

March 18, 2021

5 min

Community Strategy

Success Factors for Scaling Product Feedback Effectively

March 16, 2021

6 min

Product Management

5 Ways Customer Success Managers Can Improve Product Adoption

March 10, 2021

6 min

Customer Success

How to Scale Product Feedback for PMs (2 of 3)

March 9, 2021

5 min

Product Management

Before You Run Another Community Member Survey, Read This

March 4, 2021

3 min

Scaling Product Feedback for Product Managers

March 2, 2021

10 min

Product Management

"Your opinion, although interesting, is irrelevant": Managing product feedback from all angles

February 25, 2021

2 min

Product Management

What is CX? Why is Customer Experience Important?

February 24, 2021

8 min

Customer Success

What is SEO? How Can It Be Used to Increase Brand Visibility?

February 23, 2021

9 min

Search Engine Optimization

How to Improve Your Brainstorms

February 18, 2021

2 min

4 Ways Product Management Can Leverage Online Communities

February 17, 2021

2 min

SEO Fundamentals of Hosted Online Community Forums

February 16, 2021

6 min

Community Search Engine Optimization

3 Human Reasons Why People Join Online Community Forums

February 11, 2021

5 min

Should I Measure NPS Specifically In My Support Community?

February 10, 2021

4 min

Community Benchmarks - What You REALLY Should Be Looking At

February 4, 2021

5 min

7 Tips For Building Effective Customer Loyalty Programs

February 3, 2021

5 min

3 Ways of Communicating Community Value to Your Company

February 2, 2021

6 min

Gamification Tactics that Increase Engagement in Your Forum

January 28, 2021

4 min

3 Examples of Excellent Customer Self-Service Portals

January 27, 2021

5 min

Support Customer Service

10 Digital Support Solutions to Transform Your Customer Journey

January 26, 2021

9 min

Customer Service

What Community Manager Appreciation Day Means to Me

January 25, 2021

3 min

6 Book Recommendations for Community Builders in 2021

January 21, 2021

4 min

The 3 Silent Killers of Forum Membership and How to Prevent Them

January 20, 2021

4 min

Who doesn't need a little customer support from your community software vendor now and then?

January 19, 2021

4 min

Keeping it Classy: 3 Tips to a Conflict-Free Forum

January 19, 2021

4 min

Common Website Status Code Errors That Impact Your SEO

January 14, 2021

6 min

Search Engine Optimization

5 Self-Service Support Options for Every B2B Business

January 13, 2021

4 min

How to Make an Awesome Game Trailer in 5 Easy Steps!

January 12, 2021

5 min

What's the Difference Between Customer Support & Community Management?

January 6, 2021

3 min

Community Support

How to Keep Your Online Community Safe

January 5, 2021

8 min

Top 5 Countdown: Best Vanilla eBooks of 2020

December 23, 2020

7 min

A Closer Look: Mercy Ships and Their Community Impacts

December 22, 2020

4 min

Community Nonprofit

Top 10 Vanilla Blogs of 2020

December 16, 2020

9 min

Vanilla 2020 Feature Roundup: A Year in Review

December 15, 2020

6 min

The Power of Community-Based Marketing

December 8, 2020

11 min

Community Marketing

Community Partners That Can Help You Launch Your Community

December 4, 2020

5 min

Why Branded Community Platforms Give You Full Control

December 2, 2020

10 min

Connecting Vanilla to 2,000+ Apps with Zapier

November 25, 2020

2 min

Community Product

4 Ways Online Communities Enhance B2B Customer Experiences

November 24, 2020

3 min

When To Hire a Community Manager and Questions You Need to Consider

November 17, 2020

4 min

How To Secure Executive Buy-In

November 6, 2020

5 min

5 Habits of Good Customer Service Teams

November 5, 2020

5 min

Support Customer Service

Digital Events and Your Online Community Space

October 30, 2020

3 min

9 Ways to Eliminate Spam in Your Community Forum

October 29, 2020

3 min

Community Marketing

3 Tips for Dealing with Community Trolls

October 22, 2020

2 min

The Knowledge Base and the Creation of Vanilla Knowledge

October 20, 2020

10 min

News Knowledge Base

3 Stages To Effectively Lead a Change Management Process

October 16, 2020

10 min

Product Support

How to Prevent Spam and Trolls from Wrecking Your Game Forum

October 15, 2020

5 min

Internal Community Forums: Enhance Culture and Maintain Innovation

October 13, 2020

8 min

Managing the Community Product Feedback Process for Product Managers

October 9, 2020

7 min

How Acer Increased Their Community ROI by 500% Using Vanilla

October 8, 2020

7 min

Community Marketing Product

Setting Realistic Online Community Growth Expectations

October 6, 2020

4 min

5 Tip to Create a Valuable Q&A Community

October 2, 2020

7 min

3 Tips To Create An Online Community During The Pandemic

September 30, 2020

6 min

Embracing Customer Feedback In Your Community Forum

September 29, 2020

8 min

Community Customer Service

Customer Service vs Customer Success: What's the Difference?

September 24, 2020

9 min

Community Customer Success Customer Service

You're Being Watched: The Financial Impacts of Neglecting CX

September 23, 2020

6 min

Community Customer Success

Common KPIs For Online Community Forums

September 22, 2020

5 min

How the Community Implementation Process Works at Vanilla

September 17, 2020

6 min

Community Product News

Is Your Online Community Included in Your Knowledge Base?

September 16, 2020

3 min

Community Knowledge Base

5 Crucial Features For Your Knowledge Base

September 10, 2020

6 min

5 KPIs For Your Knowledge Base

September 9, 2020

7 min

Support Knowledge Base

Do you have an Audience or an Authentic Community?

September 2, 2020

5 min

15 Customer Self-Service and Experience Stats To Know (2020)

September 1, 2020

2 min

Community Customer Service

6 Principles for Online Community Design

August 25, 2020

6 min

4 Nonprofits That Benefit From Their Online Communities

August 19, 2020

6 min

Community Nonprofit

Developing a Strategic Super Fan Program For Your Community

August 18, 2020

10 min

Why Enterprise Organizations Need Community

August 14, 2020

6 min

Operating Your Community Super Fan Program

August 12, 2020

9 min

Using SSL (HTTPS) with Your Vanilla Forum

August 11, 2020

5 min

5 Tips for Community Managers to Keep Members Engaged

August 7, 2020

5 min

How to Get Your Ghost Town Community Back on Track

August 5, 2020

6 min

5 Tips to Create Valuable Content for Your Community Forum

August 4, 2020

7 min

Community Marketing

Support Customers Faster, Better and Cheaper with Community

July 29, 2020

5 min

Community Customer Service

The Marketing Executive's Guide to Community Investment

July 28, 2020

7 min

Community Marketing

KPIs, Analytics and Data: The Right Tools for the Job

July 24, 2020

11 min

KPI Community Basics: Part 2 - The ABCs of KPIs

July 22, 2020

7 min

Common Developer Relations Challenges and How to Address Them

July 21, 2020

10 min

Developer Relations

What is DevRel?

July 16, 2020

6 min

Community Developer Relations

4 Ways to Prepare For Your Community Migration

July 15, 2020

6 min

Community Product

AI: How Can it Be Used to Help with Customer Service?

July 14, 2020

6 min

Customer Service

How to Select Members for Your Super User Program

July 8, 2020

7 min

6 Pieces of Conventional Community-Building Wisdom to Forget

July 7, 2020

3 min

Optimizing Your Community Forum SEO: Q&A

July 2, 2020

4 min

Community Search Engine Optimization

4 Ways Community Can Help Reduce Churn Rate

June 24, 2020

6 min

DevRel in 2020: Success Without Travel and in-Person Events

June 24, 2020

6 min

Community Developer Relations

How Can AI Help Community and Community Managers?

June 23, 2020

4 min

How to Select Members for Your Community Launch

June 16, 2020

5 min

10 Newsletters That Community Professionals Need to Read

June 16, 2020

6 min

How To Create Community Member Personas

June 11, 2020

5 min

3 Benefits of a Soft Community Launch

June 10, 2020

3 min

The Whys and Hows of Community Guidelines

June 3, 2020

4 min

Community Marketing

How Real Should You Be As a Community Manager?

June 1, 2020

3 min

The New Role of Community Managers

May 28, 2020

8 min

4 Steps to Successfully Rollout a Community Plan

May 22, 2020

7 min

17 Ways to Take Care of Yourself

May 21, 2020

5 min

3 Tips For Creating A Community Newsletter

May 20, 2020

3 min

Why Companies are Making the Vanilla Switch For Their Community

May 15, 2020

6 min

Increase Traffic to Your Community Forum with These SEO Tips

May 13, 2020

5 min

Community Marketing Search Engine Optimization

Does Your Community Stand Out From Your Competitors?

May 12, 2020

6 min

How to Create Collaborative Community Mission & Vision Statements

May 7, 2020

8 min

How To Increase Engagement in Your Online Community

May 5, 2020

7 min

5 Steps To Revamp Your Online Support Community

April 30, 2020

7 min

5 Must Have B2B Support Community Features

April 29, 2020

6 min

KPI Community Basics: Part 1

April 28, 2020

5 min

A Guide to Hiring an Online Community Manager

April 22, 2020

5 min

What Makes A Great Community? Your Members Have The Answers!

April 21, 2020

5 min

New Vanilla Theming, 2020

April 20, 2020

3 min

3 Steps to Design a Community Engagement Plan

April 16, 2020

11 min

Community Customer Success

Why Executives Need To Care About Community

April 15, 2020

7 min

It's Now or Never—Shifting Your Support Strategy Online

April 14, 2020

7 min

How a Human Response to COVID Led TripActions to Community

April 8, 2020

5 min

How to Create and Empower Social Support in Your Community

April 7, 2020

5 min

Designing a People Centered Self-Service Support Experience

April 3, 2020

10 min

Community Support

Don’t Ship Your Online Community Forum Without C.A.R.G.O!

April 1, 2020

10 min

4 Tips to Successfully Manage Your Remote Team

March 31, 2020

6 min

How to Deliver Support When Call Centers are Shutting Down

March 30, 2020

5 min

Community Support

How Companies are Handling COVID-19 in Their Communities

March 27, 2020

5 min

Why I'm Not Doing Social Distancing

March 26, 2020

3 min

4 Great Online Communities to Make You Feel Connected

March 19, 2020

3 min

Community Gaming

The Power of Online Community Forums When The World Changes

March 18, 2020

5 min

6 Tips on How to Work from Home, Be Productive and Stay Sane

March 17, 2020

5 min

Solutions that Scale: Cut Costs and Keep Customers Happy

March 16, 2020

2 min

Vanilla and COVID-19

March 12, 2020

1 min