What's new!
Scaling Product Feedback for Product Managers
Over the years, we have seen at Vanilla the real power of customer communities in helping organizations at the tops of their fields through product feedback and innovation. From uncovering unusual ways customers are using products to elaborate workarounds when asked how to solve a specific problem with a product, your customers are your primary allies in building a better product.
Mel Attia
March 2, 2021
"Your opinion, although interesting, is irrelevant": Managing product feedback from all angles
February 25, 2021
2 min
What is SEO? How Can It Be Used to Increase Brand Visibility?
February 23, 2021
9 min
SEO Fundamentals of Hosted Online Community Forums
February 16, 2021
6 min
3 Examples of Excellent Customer Self-Service Portals
January 27, 2021
5 min
10 Digital Support Solutions to Transform Your Customer Journey
January 26, 2021
9 min
Who doesn't need a little customer support from your community software vendor now and then?
January 19, 2021
4 min
Common Website Status Code Errors That Impact Your SEO
January 14, 2021
6 min
What's the Difference Between Customer Support & Community Management?
January 6, 2021
3 min
When To Hire a Community Manager and Questions You Need to Consider
November 17, 2020
4 min
The Knowledge Base and the Creation of Vanilla Knowledge
October 20, 2020
10 min
Managing the Community Product Feedback Process for Product Managers
October 9, 2020
7 min
How Acer Increased Their Community ROI by 500% Using Vanilla
October 8, 2020
7 min
Embracing Customer Feedback In Your Community Forum
September 29, 2020
8 min
Customer Service vs Customer Success: What's the Difference?
September 24, 2020
9 min
You're Being Watched: The Financial Impacts of Neglecting CX
September 23, 2020
6 min
How the Community Implementation Process Works at Vanilla
September 17, 2020
6 min
Is Your Online Community Included in Your Knowledge Base?
September 16, 2020
3 min
How an Online Community Forum Helps Your SEO
September 3, 2020
6 min
15 Customer Self-Service and Experience Stats To Know (2020)
September 1, 2020
2 min
Support Customers Faster, Better and Cheaper with Community
July 29, 2020
5 min
Common Developer Relations Challenges and How to Address Them
July 21, 2020
10 min
DevRel in 2020: Success Without Travel and in-Person Events
June 24, 2020
6 min
Increase Traffic to Your Community Forum with These SEO Tips
May 13, 2020
5 min
What's the Most Effective Customer Support Channel for Your Business?
February 18, 2020
9 min
Is There a Barrier Between Your Support Channels and Google?
February 4, 2020
5 min
Are you building your community with the most valuable people in mind?
January 21, 2020
5 min
Bipolar UK: A Nonprofit Community That Makes A Difference
December 12, 2019
7 min
Building a Nationwide Support Group to Fight Breast Cancer
October 10, 2019
6 min
Accelerate Your Developer Relations With an Online Community
September 11, 2019
9 min
Anatomy of a Webpage: 8 Amazing Tips for SEO & Conversion
July 30, 2019
7 min
Community Manager Strategies for Vacations, Holidays & Taking Time Off
July 17, 2019
4 min
Learning to Say No Without Losing Relationships, Respect or Resolve
July 16, 2019
5 min
How to Encourage Developer Community Collaboration from Day One
May 28, 2019
4 min
How Dev Spaces Should Fit Into Your Developer Community Mix
May 16, 2019
4 min
When to Join Developer Community Conversations and When to Lay Low
April 30, 2019
4 min