Tips for Game Developers to Best Manage Piracy

Posted by Chris G. on Nov 23, 2017 2:40:04 PM

3 minute read

The following is an examination of piracy.  More specifically, the challenge it poses to software developers in the game industry. This is not intended to vilify nor pardon those who obtain software outside of the proper channels.

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Topics: Gaming

Scaling Customer Success: How to Choose Between Hiring Staff or  Choosing Self-Serve Software

Posted by Kenny S. on Nov 22, 2017 11:46:27 AM

4 minute read

When you're starting a new business and have limited resources, staffing a couple customer success (CS) managers is a simple proposition.

But what happens when your business starts to pick up steam? What do you do when the customer load gets a bit too heavy for your fledgling CS team to bear?

At this point, you have two options: either hire more staff or invest in new software.

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Topics: Support

[Gaming] How Community Management Helps Solo Devs

Posted by Chris G. on Nov 21, 2017 10:45:24 AM

3 minute read

 

Working alone is a double-edged sword. On the one hand, you have complete creative freedom and report to nobody but yourself. On the other, you must handle all creative and technical work, marketing, outreach, and manage the business itself. While just the sheer volume of work can be overwhelming, the sense of responsibility and feeling overextended can be emotionally and physically exhausting for many creators.

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Topics: Gaming

How Fintech Companies Create Empathy Within Their Communities

Posted by Bradley Chalupski on Nov 20, 2017 12:02:46 PM

4 minute read

In Fintech, communicating effectively with customers is an extremely important aspect of a community manager’s job. But because interacting with customers comes with a variety of competing interests, how to best go about doing that is not always so clear.

On the one hand, customers want effective solutions to their problems — and this is especially true of sophisticated businesses which purchase quality Fintech products.

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Topics: Fintech

Show Me Where It Hurts: the Customer Success Manager’s Diagnostic Guide to Business Pain

Posted by Kenny S. on Nov 17, 2017 10:19:29 AM

8 minute read

If customer experience is the new battlefield on which businesses compete with one another, then customer success (CS) constitutes the front line in that battle.

But to make the most of CS, we have to stop thinking of CS representatives as amped-up customer service providers and/or glorified account managers. We need to empower and equip them to think more like consultants than phone jockeys.

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Topics: Support

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