3 Ways to Grow Your Business with Online Community-Based Customer Support

In my last post, I explained why 2017 is going to be a big year for online community-based customer support. Here’s a quick recap: online communities provide a space for customers to find authentic information they can trust in the most efficient way possible.

In this post, I’d like to give you three ideas on how to leverage this trend to serve customers in a way that captivates their interest, convinces them of your brand’s value, and ultimately drives future conversion. Continue reading

Psychological Tactics You Can Use to Grow Your Online Community

tactics community

You want to grow a massive online community, don’t you?

I’m not a psychic of course; however, you clicking the title is a dead giveaway of why you’re here. 🙂

While there are millions of guides that you can read on how to grow a community online, I’d like to share with you psychology-backed strategies that you can use to do just that.

Without further ado, here are three psychological tactics you can use. Continue reading

The Secret Sauce to Skyrocketing Your Community’s Growth

week-of-nov-21st-1The secrets to turning a ho-hum community into one with members that are actively engaging and growing in numbers aren’t as complicated as you’d think.

With the right strategies in place, you’d be able to grow your community to the next level, all without having to burn billions of dollars out of your marketing pocket.

If you are sick and tired of seeing your community stagnate and are desperate about growing your group in numbers, then allow me to share with you these two tips that can help you with just that. Continue reading

5 Strategies for Growing Your Community


Once upon a time, companies were in complete control of their brand’s narrative. They carefully constructed how they wanted to be viewed by customers and presented this information with little room for interpretation.

Then came along a little thing called the internet and marketing changed forever. Customer’s voices were amplified beyond their immediate social circles. Social media provided them with a soapbox. Online communities provided them with a safe space to bond over shared interests. Continue reading

4 Contests That Can Help You Grow Your Community Forum

Copy of July 19, 20, 21, 27 - 2016

The interwebs seem to be constantly flooded with an abundance of digital contests that companies hope can help grow their community and in turn, drive growth and revenue. According to the marketing pros at Hubspot, this is a legitimate tactic: research shows that new campaigns have the power to increase Facebook views by 34% on average with 1/3 of contest participants signing up to become more involved with a brand by opting into email update or offers. Wow! Continue reading