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Boosting Adoption, Retention, and Expansion with a Single Platform

In an “X as a service” world, technology companies are heavily investing in customer success teams, who are chartered with increasing customer adoption of technology, improving retention rates on subscription contracts, and expanding wallet share. TSIA’s 2020 Customer Success Technology Stack Survey showed heavy planned investments in multiple technologies to streamline and automate these various strategies. However, there is one technology platform that has the potential to positively impact all three of these charters: the online customer community.

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John Ragsdale

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