In an earlier post, we gave 5 reasons a community forum is the ultimate focus group. In this post, we highlight some of features in Vanilla that can come in handy if you are looking to use Vanilla to gather customer feedback:
Reactions allow community members to share how they feel about posted content. Reactions can be positive or negative. When you see a post with a lot of Reactions, you know that it’s a topic that your customers really care about. Also, members whose comments get the most positive reactions earn reputation points and rise in rank on the leaderboard.