Software-as-a-service has exploded in popularity over the past 10 years because it makes deploying, maintaining and upgrading software much easier. One of the realities of SaaS is that your data is no longer on your own servers. What happens if you decide you want to switch from one vendor to another?
The data that your customers have created in your branded community is yours, no questions asked. You should also be able to get a copy of that data, no questions asked. Continue reading →