Welcome to a five part series about Community Management. In the coming weeks we will be sharing some of the fundamentals of community management.
The most important part of community management is you, the community manager. How will you interact with your community? The community manager position is relatively new but should be taken very seriously. A community manager is on the front lines and has to wear many hats ( PR, support, moderation, crisis management, etc.) and also be savvy about different online tools. Then there is the whole aspect of community interaction. How should you, as a community manager, interact with your community? How will you present yourself? The best philosophy, or way to approach the role of community management is to be yourself. People can read through the phoniness or creepiness of a corporate voice.