Community Management Basics: The Community Manager

Welcome to a five part series about Community Management. In the coming weeks we will be sharing some of the fundamentals of community management.

be your authentic self

The most important part of community management is you, the community manager. How will you interact with your community? The community manager position is relatively new but should be taken very seriously. A community manager is on the front lines and has to wear many hats ( PR, support, moderation, crisis management, etc.) and also be savvy about different online tools. Then there is the whole aspect of community interaction. How should you, as a community manager, interact with your community? How will you present yourself? The best philosophy, or way to approach the role of community management is to be yourself. People can read through the phoniness or creepiness of a corporate voice.

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ForumCon: An Event for Forum Owners

forumcon 2014We are delighted to announce that we are sponsors of this year’s ForumCon, being held on June 19th in San Francisco. If you haven’t heard of ForumCon before, then we’re doubly excited to share the news. ForumCon is the only event dedicated to the future and business of forums and online communities, providing a platform to share tips, tools, and best practices for managing and growing forums.

Some of this year’s speakers who will be taking to the the ForumCon stage include: Continue reading

Off Topic Section: Pitfalls and Problems


In my previous article I extolled the virtues of chat (or off-topic) forum categories. Now it’s time to talk about some of the pitfalls and problems you can expect. I feel like I should preface this by saying that chat forums are, in my opinion, absolutely worth the hassle. They are a hassle though, there’s no denying it.
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How to Implement an Off Topic Section in Your Community

totally off-topic

Most people who start a community have a particular topic in mind. Whether it’s devoted to bikes, turtles, magic hats, trains, buckets, ghosts, ninjas, terrapins, hiking, firearms, trucks, BBQ, skeletons or giving tips to pad out your word count in articles; a community needs a starting point. If it doesn’t, interested parties won’t have a reason to find it, people won’t have common ground to begin conversations and it’ll be really hard to get things off the ground. You know this already though right? You’re smart people with excellent taste in blogs. So I want to talk about the dreaded Off Topic forum.
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