Where do you start when building a community from scratch? In past posts, we have shared tips for success in planning a community and ways to promote your community, but today we will share some practical steps when launching a brand new community. We’re assuming that you have already defined the purpose of your new forum and have the software up and running.
Let’s say someone asked you to set up a customer support department for a new business, how would you go about it? You might set-up a support email, get a 1-800 number and buy some ticketing software where agents can enter, track and escalate customer issues. Now, let’s say that someone asked customers to set-up the support department, is this what they would do? Probably not.
Within a Vanilla Forum powered community, there are a two ways to differentiate members: Roles and Ranks.
Roles are typically used to group people based on their permissions and the role they play in the community. Common Roles include: members, moderators, staff members and administrators. You can create different Roles to fit your needs and modify the permissions given to each Role.
Another way to differentiate users is with Ranks. Ranks are usually used to denote seniority or status to the rest of the community. Rank levels can be assigned or can be earned by acquiring reputation points.