Vanilla Forums Friday Theme Tip: Advanced Search

Our Advanced Search (available to Corporate and above) is a specially crafted community search that was developed after much research and feedback. You can read all about the advanced search and the features in great detail here (or see the chart at the end of the post). To see it in action, we also created this video playlist:

To ensure advanced search is working fully, there is one small tweak you need to make. Continue reading

Vanilla Forums Friday Theme Tip: Social Groups

Social Groups can be a wonderful addition to large communities, where it’s possible hundreds of users need access to private areas on an ongoing basis or a sub-group wishes to connect separately from the overall community. Social Groups allows administrators to create groups around a topic or a specific event. Forum Administrators can also give other community roles, such as moderators, the ability to create or lead groups. The below video showcases how it works:

Continue reading

Forum as Focus Group: 8 Key Features for Feedback

In an earlier post, we gave 5 reasons a community forum is the ultimate focus group. In this post, we highlight some of features in Vanilla that can come in handy if you are looking to use Vanilla to gather customer feedback:

1) Reactions:

reactions-magnified

Reactions allow community members to share how they feel about posted content. Reactions can be positive or negative. When you see a post with a lot of Reactions, you know that it’s a topic that your customers really care about. Also, members whose comments get the most positive reactions earn reputation points and rise in rank on the leaderboard.

Continue reading

Vanilla Forums Friday Theme CSS Tip: Modifying Questions and Answers

One of my favourite plugins is Q & A. It allows you to create a Question and Answer Community in one easy step. I created the below video to showcase how it works, and the features it can add to your Vanilla Community.

Something that stands out in the video is the CSS I used to make Best Answers (and rejected answers) pop out.

Continue reading