There is no tool in the moderation toolbox as misunderstood as the fabled IP ban. For the uninitiated (and I doubt there are many), an IP ban prevents connection to your site/community from an IP. It can also be expanded using wildcards to ban a range of IPs. The use of this in moderation seems obvious: it provides you with a “nuclear option”; a more effective way of keeping trolls and other miscreants out of your site than simply banning their account. But how effective are IP bans really?
Having a community that is mobile ready has never been more essential. Sure you can have a mobile app, but when it comes to discovery and content consumption, a growing amount of time spent online is happening in the mobile browser. According to Flurry, in Q3 2014, Americans spent more time using their mobile devices than they did looking at television screens. Continue reading →
If a person cannot walk into the middle of the town square and express his or her views without fear of arrest, imprisonment, or physical harm, then that person is living in a fear society, not a free society. – Natan Sharansky
Ok, this dramatic opening for a blog post about the benefits of software but this analogy makes a point about how companies sometimes treat customers. The squares you see in old European towns surrounded by buildings housing city hall, banks, shops and restaurant make for a good model of how companies should view their customer communities. Continue reading →
Our latest update added dozens of new emoji for your posting pleasure with our Emoji Sets plugin. Once the plugin is enabled, simply select which set of Emoji you’d like to use in your community.
Given the amount of new options, we thought it would be a kindness to provide this handy reference sheet for all the new emoji at your disposal. You can click on the following images if you need a closer look. Continue reading →