Community Management Basics: Tips for Choosing and Managing Moderators

moderator chosen by community manager

One day your forum may grow to the point that you may want to consider adding moderators to help manage your community. A moderator (or Mod) is a member of the community that can be given privileges beyond normal users and can be a Godsend if you are swamped with community management tasks. Some of the powers a moderator can be given include: pinning topics, locking discussions, deleting or moving posts, issuing warnings or even banning members. In short, a moderator becomes your representative in the forum, enforcing your community rules and being your eyes and ears in the forum. For this reason, you really need to make sure you choose the right moderator and manage them correctly.  But how can you select the right person in your community? Below we have come up with some tips for choosing (and afterwards managing) moderators. We hope that they come in handy. Continue reading

Community Management Basics: 3 Tips for Dealing with Trolls

tips to deal with community forum trolls

Your community is humming along, and all of a sudden, an individual joins who takes personal pleasure in disrupting your community. It may be inflammatory remarks, attacking others for no reason, or simply taking an extreme contrarian view on every topic to drive everyone nuts. Unfortunately, it also means your community may have a troll problem. Civility and logic pretty much go out the window with trolls. They are not in your community to build relationships, to add to the discussion, or be friends. They have come solely to cause mayhem. So what can a community manager do? Below are three tips we have seen to be effective when dealing with trolls.

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Reset The Net

Reset_the_Net

Today is June 5th, the day we reset the net . The idea behind reset the net is that if we properly secure our websites (and devices) with strong encryption, we can make mass surveillance much more difficult for governments.

We just wanted to remind our customers (and potential customers) that at Vanilla Forums we bundle SSL for all *.vanillaforums.com subdomains on all plans at no charge. We can automatically redirect all your http traffic to https, just send a request to our customer support team.  Also, if you have a custom domain and would like to enable SSL, contact your account rep or customer support to get started. Finally, SSL is available for free on the Corporate, Enterprise and VIP plans. Check this post to learn more about Vanilla Forums and our SSL capabilities.

Community Management Basics: 8 Tips For Onboarding New Members

Onboard Community

On-boarding new members is one of the most critical responsibilities for a community manager. The more activity in your community, the more valuable it becomes. Getting people to participate and come back depends greatly on those initial experiences. The following are some tips to help you with the onboarding of new members.

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Using SSL (HTTPS) with Your Vanilla Forum

From top to bottom: Internet Explorer, Firefox, Safari, Chrome, and Opera display the SSL padlock. IE and Firefox display the padlock icon (inset) in the status bar at the bottom of the window; the others display it near the URL.

From top to bottom: Internet Explorer, Firefox, Safari, Chrome, and Opera display the SSL padlock. IE and Firefox display the padlock icon (inset) in the status bar at the bottom of the window; the others display it near the URL.

If you have ever done online banking, or logged into a site that started with an https prefix, you were on a site that was using SSL. Vanilla Forums can support your SSL needs too, and this post contains answers to the most common questions we get.

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