4 Things to Consider Before Enabling a Plugin in Your Community Forum

press-the-button
I’m notoriously cautious about adding new features to my forum. As awesome as shiny new buttons are, and as exciting as added functionality may seem, new features present one of the strongest change factors for any community. The biggest change that my community ever went through was moving to Vanilla from our old, broken software platform. It was held together with twigs and twine. Our server was operated with a hand crank. If you kicked it, animal noises came out. I was still cautious.
Continue reading

How a Community Can Increase your Net Promoter Score

net promoter score

Net Promoter Score by Laura Wilson

Net Promoter Score (or NPS) is one of the most useful metrics for gauging the potential for organic growth in your customer base. In this article, I’m going to go over some of the ways that a forum community can help to improve your NPS.

What is Net Promoter Score?

For the uninitiated, Net Promoter Score is a metric that can be used to determine the brand loyalty of your customers. Determining it is simple; you ask your customers “How likely is it that you would recommend our product/service to a friend or colleague?” on a scale of 1 to 10. Customers who reply with a 9+ are counted as enthusiasts, and under 6 as detractors (with scores of 7 or 8 being discarded). Simply subtract the percentage of detractors from the percentage of promoters to find your score. Any positive score is seen as good, and a score of above 50 is exceptional.
Continue reading

Vanilla Forums Friday Theme Tip: Advanced Search

Our Advanced Search (available to Corporate and above) is a specially crafted community search that was developed after much research and feedback. You can read all about the advanced search and the features in great detail here (or see the chart at the end of the post). To see it in action, we also created this video playlist:

To ensure advanced search is working fully, there is one small tweak you need to make. Continue reading

Vanilla Forums Friday Theme Tip: Social Groups

Social Groups can be a wonderful addition to large communities, where it’s possible hundreds of users need access to private areas on an ongoing basis or a sub-group wishes to connect separately from the overall community. Social Groups allows administrators to create groups around a topic or a specific event. Forum Administrators can also give other community roles, such as moderators, the ability to create or lead groups. The below video showcases how it works:

Continue reading