Category Archives: Help

How to Restrict Forum Content By Role

restrict access content

Restricting content in your community is useful in a lot of ways. For instance:

  • Premium/Paid Section: An area restricted to paying customers where they get premium support or content.
  • Pre-sales: If your customer forum is private, a public section where prospects can ask questions.
  • Power User Feedback: Give special access to power users to give feedback on your product or services. Maybe even as a focus group.
  • Community Moderators section: A space only viewable by the moderator team to discuss issues, policies or get clarity on rules.
  • Staff section: You can have a category just for staff, to discuss company policy, strategy and more.

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Community Guidelines: Why They’re Vital and How to Improve Them

Community guidelines

This might be going a little overboard…

The first thing I do when I enter a new community is check out their community guidelines. It’s not because I’m worried about breaking rules (I’m well behaved at least 65% of the time), but because what those rules are and how they’re laid out will tell me most of what I need to know about the community itself. I can tell what the community manager thinks about the users, how much effort they put in to the basics of setup, and what kind of community I can expect to see when I start posting. It’s also part of the community that rarely sees any real effort or thought, which I’ve always found strange. It’s the template for how your community acts and behaves, and it should be a high priority for any community manager.
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Friday Theme Tip: Filter for BestOf

Best Of Filter

The BestOf view in your Vanilla Community is populated by best content as curated by your community. As you and your members react to content, your BestOf page will grow. While the main BestOf page shows everything in your community, did you know each reaction in your community has its own BestOf page? In the following theme tip, we will show you how to display a filter list of all the reactions on your BestOf page.
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Going Ad-Free with Pockets

In our latest cloud release, we added the ability for you to decide which, if any, of your community members get to go ad-free. The following is more info on how that works.

Enable Pockets

The first step in using this feature is to enable Pockets. Pockets are a great way to add javascript code from the ad network of your choice (for example Google Adsense, Google DoubleClick or others). You will find Pockets in your Dashboard under Appearance.

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