Category Archives: Community Building

Community Manager Basics: 5 Tips To Keep Users Engaged


Community engagement is more than just increasing pageviews or the number of registered users. You need to look at member actions. Does your most active user list fluctuate or is it only one or two members who dominate? Do users return after their first visit and engage with the community? Do you have lots of lurkers but few posters? These are the kind of things you will want to tackle to keep users engaged. Below are some tips to help make that happen.
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Community Management Basics: Tips for Choosing and Managing Moderators

moderator chosen by community manager

One day your forum may grow to the point that you may want to consider adding moderators to help manage your community. A moderator (or Mod) is a member of the community that can be given privileges beyond normal users and can be a Godsend if you are swamped with community management tasks. Some of the powers a moderator can be given include: pinning topics, locking discussions, deleting or moving posts, issuing warnings or even banning members. In short, a moderator becomes your representative in the forum, enforcing your community rules and being your eyes and ears in the forum. For this reason, you really need to make sure you choose the right moderator and manage them correctly.  But how can you select the right person in your community? Below we have come up with some tips for choosing (and afterwards managing) moderators. We hope that they come in handy. Continue reading

Community Management Basics: 3 Tips for Dealing with Trolls

tips to deal with community forum trolls

Your community is humming along, and all of a sudden, an individual joins who takes personal pleasure in disrupting your community. It may be inflammatory remarks, attacking others for no reason, or simply taking an extreme contrarian view on every topic to drive everyone nuts. Unfortunately, it also means your community may have a troll problem. Civility and logic pretty much go out the window with trolls. They are not in your community to build relationships, to add to the discussion, or be friends. They have come solely to cause mayhem. So what can a community manager do? Below are three tips we have seen to be effective when dealing with trolls.

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Community Management Basics: 8 Tips For Onboarding New Members

Onboard Community

On-boarding new members is one of the most critical responsibilities for a community manager. The more activity in your community, the more valuable it becomes. Getting people to participate and come back depends greatly on those initial experiences. The following are some tips to help you with the onboarding of new members.

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Community Management Basics: The Community Manager

Welcome to a five part series about Community Management. In the coming weeks we will be sharing some of the fundamentals of community management.

be your authentic self

The most important part of community management is you, the community manager. How will you interact with your community? The community manager position is relatively new but should be taken very seriously. A community manager is on the front lines and has to wear many hats ( PR, support, moderation, crisis management, etc.) and also be savvy about different online tools. Then there is the whole aspect of community interaction. How should you, as a community manager, interact with your community? How will you present yourself? The best philosophy, or way to approach the role of community management is to be yourself. People can read through the phoniness or creepiness of a corporate voice.

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