When members are behaving badly, a moderator needs tools. Two recently released add-ons to the Vanilla toolbox can help in the moderation of your community: Warnings & Notes, and Reporting.
Introducing Warnings & Notes
This is a new version of our Warnings add-on, now available in all plans, which makes the moderation of an active community even easier. This is especially true if you have a moderation team and want mods to be able to share information. Like in the previous Warnings plugin, it works like demerit points on a driver’s license. If a member accumulates too many warning points, within a certain time period, they will be suspended or banned. Also, with the addition of notes, moderators can make comments on any member that are only viewable by the moderation team. Here’s some more information on both:
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As part of the jetsetting life of a secret agent- I mean, forum guy; I’m occasionally required to take trips on aeroplanes. As good as Air Canada were, I couldn’t help but notice several bizarre gaps in their feature list that leave them lagging significantly behind Vanilla. I thought that as an expert, a lover and a DJ it was my duty to set them right.
Where do you start when building a community from scratch? In past posts, we have shared tips for success in planning a community and ways to promote your community, but today we will share some practical steps when launching a brand new community. We’re assuming that you have already defined the purpose of your new forum and have the software up and running.
Let’s say someone asked you to set up a customer support department for a new business, how would you go about it? You might set-up a support email, get a 1-800 number and buy some ticketing software where agents can enter, track and escalate customer issues. Now, let’s say that someone asked customers to set-up the support department, is this what they would do? Probably not.