Ever wanted to customize your Vanilla Forum theme more? Are you curious how to use conditional elements? Move your search box? Change the location of your side panel? Customize the look and feel for Q & A or Ranks? We have constructed a guide that brings together all the tricks, tips and hints into one document. We hope this guide will let you tap into your creativity so you can take your theme to the next level. Continue reading →
In a recent meeting with a client, I was asked ‘What can we do to increase engagement.” It’s a question that we get a lot and one that sometimes leads to a difficult conversation about ‘change’. Sometimes you can make improvements by adding things but often you have to change things and change can be difficult.
Here are some DOs and DON’Ts to help make sure that changes to your online community have a positive outcome:
Do you have an amazing WordPress blog or site where you offer premium content? With over 20% of people choosing WordPress for blogging or as a CMS platform, at some point you may consider adding a forum too. If you are ready to add a forum, the following are some things to consider:
Before we start “charging” ahead…
Making a forum part of an existing and thriving premium blog can be a great idea. People have already shown interest in paying for access, so adding a forum is an extra perk. It should also make it easier to get people engaged and there are relationships likely already formed that can thrive from now having a “space of their own”.
The newness of social media makes us sometimes forget that email is a strong channel to communicate with your customers, fans and enthusiasts. Email is also a great way to keep a community in the minds of your members – think of how much email you get from Twitter, Facebook and especially LinkedIn. Here are some tips to get you started.
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For many companies, the drive to implement social business practices (interacting via social media, moving support to a customer forum, etc.) is driven by the desire to improve customer service while reducing customer support costs. Many customers prefer finding a solution to their problem online without having to make a phone call or waiting for an email response. A social approach to customer service becomes win-win when customers start to form a community and start helping each other out.