How to Restrict Forum Content By Role

restrict access content

Restricting content in your community is useful in a lot of ways. For instance:

  • Premium/Paid Section: An area restricted to paying customers where they get premium support or content.
  • Pre-sales: If your customer forum is private, a public section where prospects can ask questions.
  • Power User Feedback: Give special access to power users to give feedback on your product or services. Maybe even as a focus group.
  • Community Moderators section: A space only viewable by the moderator team to discuss issues, policies or get clarity on rules.
  • Staff section: You can have a category just for staff, to discuss company policy, strategy and more.

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Trolls Aren’t the Real Problem With Online Communities, So What Is?


How could this cute fella be a problem?

If there’s one element of community management you’re going to hear about, it’s trolls. There are countless articles about them, and how to deal with them. It’s clear that trolls are a key facet of community management in popular culture and that the methods for dealing with them are crucial.

Except of course, they aren’t. Clever trolls are ones that can fly under the radar for a long time, and they’re vanishingly rare. Modern trolls are highly visible, they want to be seen, to shout and scream and rant. If you have a vigilant moderation staff, taking care of them is as easy as clicking two buttons. The biggest problem most communities face isn’t obvious vandals smashing windows, it’s regular community members who gradually and insidiously work to make your community a less welcoming place.

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The Most Effective Community KPIs

Once your community is up and running, you’ll need ways to measure your success. It’s important to have concrete parameters for this, to judge how well your community strategy is working. There are a number of different community KPIs that can be measured to provide a good idea of the health of your community.

community KPIs

If all else fails, turn your monitor off and look at a clipboard.

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